Volunteer Ward Clerk Assistant

BN3 7LW, Hove
11 Jan 2019
25 Jan 2019
Contract Type
Part Time

The In Patient Unit at Martlets is a warm and friendly place, with 18 beds providing end of life care for people suffering from cancer and other complex diseases. This role sits within the In Patient Unit reception and supports the work of the ward clerks and nursing staff.

Where: In Patient Unit, Martlets Hospice, Wayfield Way, Hove BN3 7LW


We have the following shifts available;

Monday Evening (Weekly) 5pm-8pm

Wednesday Afternoon (Fortnightly)1pm-5pm

Friday Afternoon (Weekly) 1pm-5pm

Saturday Evening (Weekly) 5pm-8pm

Sunday Afternoon (Fortnightly) 1pm-5pm

Sunday Morning (Weekly) 9am-1pm


What you’ll be doing:

  • Carry out reception duties in an efficient, professional and friendly manner
  • To greet visitors and escort them onto the ward when appropriate.
  • Answer and transfer calls
  • Use the computer, photocopier and fax
  • Receive and process donations and payments for visitor meals
  • Occasionally organise volunteer drivers and ambulances
  • Order and deliver newspapers on request
  • Deal with requests from the clinical team


What’s in it for you:

  • This is an opportunity for you to be part of a small, friendly team presenting the face of the Martlets
  • To gain experience in a multi-disciplinary palliative care environment
  • Role specific training
  • Reasonable travel expenses


Your skills and abilities:

  • Previous reception experience would be an advantage but training will be given
  • Good communication skills and confident using a computer
  • Ability to maintain confidentiality
  • Be empathetic, caring and aware of the impact of bereavement
  • Establish and maintain effective working relationships with other staff/volunteers
  • Ability to work independently and seek guidance when required
  • To have a non-judgemental, emotionally mature approach
  • To be resilient to the nature of Hospice care and self-aware of the emotional aspects of this role



  • To commit to a regular shift
  • Induction may need to take place during different shifts to the ones you will be continuing with
  • To be sensitive to the needs of patients and family and maintain confidentiality
  • To adhere to guidelines, protocols, policies and procedures of the Hospice
  • You will need to undertake a Disclosure and Barring Service Check
  • Attend the Martlets Welcome Day and other relevant training