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Customer Service Experience - Maternity Cover - Metrobus

Employer
Manor Royal Business District
Location
Crawley, West Sussex
Salary
Competitive
Closing date
19 Feb 2019

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Job Details

Metrobus

Based at ONE STOP TRAVEL

We are looking for a smart, professional, dynamic person willing to work in a high pressured environment as a Customer Experience Advisor to cover maternity leave

The role, working in a very busy environment, will be Welcoming customers, dealing with customer enquiries on the shop floor, advising customers on the use of self-service machines, Lost Property enquiries & Key card top-ups and will entail a fair amount of time interacting with the customers in front of the counter.

The post involves working a variety of shifts during a 5-day week, including weekends and public holidays as required and includes a package of additional benefits to include uniform and free travel.

Key accountabilities

  • Meeting visitors in a warm and professional manner
  • Guiding customers to ensure the smooth flow through the shop.
  • Actively engaging in a warm and friendly manner with customers while they wait to be served
  • Helping & advising customers in the use of self-service machines for the key card
  • Dealing with a varied clientele you would be loading our Smart card, the key, having responsibility for accurate recording and accounting for cash & tickets on a daily basis
  • Ensure that outstanding customer service is provided at all times especially when under pressure
  • Able to work in a neat and organised manner especially during busy periods

Skills and experience required

  • Smart appearance and professional manner is essential
  • Excellent customer care and communication skills are a must
  • The ability to work under pressure as part of a highly motivated team
  • Face-to-face customer service background in retail essential
  • Basic computer skills
  • Basic maths and English skills
  • Ability to take ownership and problem solve
  • Knowledge of local area preferred

If you would like to apply, please submit a covering letter outlining your suitability for this post along with your CV to Judi Smith (Recruitment & Training Manager – Customer Services), 43 Conway Street, Hove, BN3 3LT or by email to judi.smith@buses.co.uk.

Closing date for applications:  Close of business on Friday 2nd February 2019

Brighton & Hove Bus and Coach Company Limited is an equal opportunity employer.

Company

Manor Royal Business District is the biggest business park of the Gatwick Diamond area and one of the south east's premier mixed activity employment hubs.

Enviable location and connections

Situated at the heart of the Gatwick Diamond on the Sussex and Surrey county borders, just two miles from London Gatwick Airport, a major motorway junction (M23 Junctoion 10) and two mainline railway stations (Gatwick Airport and Three Bridges), Manor Royal is a popular choice for a diverse range of occupiers including a host of blue chip global brands.

Manor Royal in numbers

  • One of the biggest business parks in the South East.
  • Covers an area of 539 acres – that’s over 300 football pitches.
  • 700 properties
  • 500 businesses
  • 30,000 people

Manor Royal more than a number

Since the formation of the Manor Royal Business Group (MRBG), an association of Manor Royal based business and firms, being on Manor Royal means being part of something. You’re never just a number.

Manor Royal makes sense

Scale, diversity, location and great connectivity with a property offer to match means Manor Royal based firms are never far away from their suppliers, customers and a talented workforce.

Pay us a visit

Visit www.manorroyal.org to find out more and to get in touch

 

Company info
Website
Mini-site
Manor Royal Business District
Location
7 Magellan Terrace (Ground Floor)
Gatwick Road
Crawley
West Sussex
RH10 9PJ
United Kingdom

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