Call Centre Insurance Executive - Brighton

Red Flag Recruitment are seeking candidates who have a passion for customer service to join a growing company in Brighton.

Our client’s company is driven by the desire to make a difference to their employees and to have a meaningful impact with the goal of enriching everyday lives. They have an engaging and supportive work environment and a company culture that recognises and rewards quality performance.

Come join us to live well, work better, and be the best you can!

You can ensure a five-star candidate experience from start to finish and will receive 3 weeks classroom training and ongoing support.

Flexible working hours: Monday to Thursday 11.00am-8.00pm, Friday 11.30am-6.00pm.

You are required to work 1 in 2 Saturdays a month (9.00am-5.00pm) but will receive a day off in lieu if working the Saturday shift. No Sunday work is required.

Salary: Starting basic of £19,300, rising to £21,158/annum after 6 months pay review + annual bonus structure.

Job Description:

• To conduct outbound warm calls to existing customers to set up/extend warranty plans.
• Update customer records accordingly
• Be able to communicate accurate service and product information and build great rapport with the customer.
• Maximise every opportunity to achieve your sales targets/KIP’s.

Key Responsibilities:

• Execute daily targets of outbound calls to achieve required of sales targets.
• Answer customer enquiries about service and products, as well as updating customer data
• Awareness of service rules and warranty conditions, as well as being updated with recent promotions to pass on accurate information.

Qualifications, Experience & Skills:

• Minimum High School Education
• PC and CRM knowledge is an advantage
• Minimum 2 years’ work experience in a customer service or call center role is preferred.

If you feel this role is perfect for you, please send your up to date CV to Emma Sharp at Red Flag Recruitment.