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Head Of Technical Operations

Employer
Pier Recruitment
Location
Pulborough, West Sussex
Salary
£45000.0000 - £50000.0000 per annum
Closing date
14 Mar 2019

View more

Sector
Aviation, Software
Function
Operations
Contract Type
Permanent
Hours
Full Time

Job Details

Head of Technical Operations
Washington near Pulborough - due to location you will need to be able to drive
£45,000 - £50,000

We have an exciting opportunity to join a thriving technology business. the purpose of the role will be to develop, lead and motivate a team responsible for the delivery of technical support, training and value added services.
You will be ensuring appropriate systems, processes and working practices are in place to deliver best on class support across our portfolio of on-premise and cloud based telephony products and applications, within agreed budget and headcount constraints.

Main areas of responsibility

  • Technical Support - ensure all technical support requests are logged, tracked and resolved quickly and professionally, within agreed SLA's
  • Cloud Platform - management and maintenance of our all iPECS Cloud platforms and associated technologies to maximise uptime and minimise any disruption to service
  • Training - develop, maintain and run an effective training programme that meets the needs of the reseller channel, to ensure all reseller engineers are fully equipped to install and maintain the iPECS portfolio
  • Services - develop and deliver a range of value added services to address identified needs within the reseller channel, and achieve agreed service revenue targets
  • New Product Introduction - manage the technical element of all NPI, ensuring new products are fully tested, field trialled and that all documentation and training materials cover the new products prior to launch
  • Implement and maintain suitable systems and processes to ensure full visibly and reporting across the technical operation, as well as ensuring a consistent experience across all teams and functions
  • Manage all customer issues and escalations quickly and professionally, liaise closely with suppliers where appropriate to achieve rapid resolution
  • Promote a strong customer centric culture within the technical team, and that all team members make a strong contribution, feel valued and motivated


The ideal candidate will have the following skills or experience:

  • Experience managing technical teams within a telecommunications organisation
  • Ability to develop and implement quality process that ensure high quality service and support is delivered to the end customer
  • Design, deploy and develop systems to manage and report on all aspects of a service delivery team
  • Excellent knowledge of voice, network, associated application and cloud service technologies


If this Head of Technical Operations role is for you then please call Ellie on 01273 874154 or apply today.

Pier Recruitment does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Pier Recruitment acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

If your application is successful a consultant will be in contact with you within the next 2 working days. If you do not hear within 7 days please call the office as we always wish to provide 100% customer service.

Company

Founded in 2012, Pier Recruitment is a bespoke recruitment agency designed to bring service back in to the industry – something which has sadly been neglected in recent years!

We are interested in your career, what you really want to do and how you want to progress. We understand that people need change, they need to grow and develop, and sometimes they need to move in to a completely different industry sector. Whether it’s a permanent, temporary or contract position you are looking for – we will find it for you!

Pier Rec

To find out more, click below:

 

Company info
Website
Telephone
01273 874154
Location
Intergen House
65-67 Western Road
Hove
East Sussex
BN3 2JQ
GB

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