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Customer Service and Call Center Agents

Employer
Red Flag Recruitment
Location
Brighton, East Sussex
Salary
£19,300/annum, increasing to £21,158/annum after 6 months review + capped commission structure of up
Closing date
21 Mar 2019

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Sector
Business
Function
Call Centre, Customer Service, Sales
Contract Type
Permanent
Hours
Full Time

Job Details

Here at Red Flag Recruitment, we are hiring motivated and passionate Customer Service and Call Center Agents to join our client’s well-established company based in Brighton, Sussex.

If you're a hard-working professional and seeking a new and exciting career within Customer Service and Sales, Red Flag Recruitment would love to hear from you!

Working Days & Hours: Monday to Thursday 11.00am-8.00pm, Friday 11.30am-6.00pm (1 in 2 Saturdays a month are required – 9.00am-5.00pm)

Salary: Basic starting at £19,300/annum + Bonus scheme up to £4,900/annum.

Training and Development: You will receive 3 weeks classroom training and ongoing support

Required Skills and Responsibilities:

  • Make outbound warm sales call to new and existing customers
  • Respond to any customer inquiries and requests and resolve in a timely fashion
  • Document all inquiries, requests, resolutions
  • Escalate any complaints and requests as necessary to the appropriate person following outlined guidelines
  • Display a courteous and empathetic attitude to all customers
  • Meet quantitative performance targets as outlined
  • Keep customer accounts current by updating databases during calls

Qualifications:

  • Experience working with inbound and outbound calls, customer retention, and inside sales is preferred
  • Excellent interpersonal and communication skills
  • Comfortable working in a high-volume role
  • Demonstrated ability to prioritise tasks and manage time efficiently
  • Basic computer skills in various software and web-based applications

If this role sounds ideal for you, please send your up to date CV to Emma Sharp at Red Flag Recruitment

Company

RED FLAG RECRUITMENT LTD. THE AGENCY YOU CALL WHEN YOU NEED TO MAKE AN IMPACT

FOR OUR CLIENTS

We want to be the best at helping employers achieve success through people.

At Red Flag Recruitment LTD. our company mission is simple: we help businesses hire great employees, allowing them to stay focused on their core business. Keeping staff talent motivated and driven to excellence requires a well-crafted recruitment strategy. This includes sourcing and management of a workforce that is goal-focused and scalable when needed. Red Flag Recruitment LTD. has the work-ready employees your company needs to thrive; whether you’re a small, medium or large business, a start-up, a PLC, or a government department. Get in touch and tell us how we can help. We can have the staff you need at your door in the timeframe you request.

FOR OUR JOBSEEKERS

We're experts at every stage of the candidate lifecycle.

At Red Flag Recruitment LTD. we are not only partners to our clients, but also our candidates. Our unique and specific recruitment support offering makes us experts in helping jobseekers secure work whether it be temporary or permanent employment. We assist candidates with each phase of their career. We understand that recruitment isn’t only about securing your next job, it’s about developing your career potential. We help jobseekers manage their professional lives and provide coaching, evaluations and ongoing support throughout.

Company info
Telephone
01273 666890
Location
Tower Point
44 North Road
Brighton
East Sussex
BN11YR
GB

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