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Claims Customer Service Representative

Employer
Hastings Direct
Location
Bexhill-on-Sea, East Sussex
Salary
Competitive
Closing date
22 Mar 2019

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Job Details

We’re looking for a full time Claims Customer Service Representatives to join us in our Bexhill office.

We put colleagues at the heart of how we do things here. We support their development, provide them with the skills and knowledge to do their job, listen to their ideas and encourage them to be involved within the local community. Hard work is recognised here, we celebrate and reward personal achievements as well our company successes.

Our Claims Customer Service Representatives are vital in supporting customers through the claims customer journey. Your role is to ensure that the customer experience continues to be refreshingly straightforward. This means making sure each call is handled quickly and efficiently whilst ensuring the customer feels supported.

As a Claims Customer Service Representative, you will:

·    Deliver exceptional and market leading customer service through the claims journey

·    Do the right thing for customers and company in all circumstances, measured by net promoter scores, indemnity spend and claims expenses

·    Get our customers back on the road as swiftly as possible in both repairable and total loss circumstances

·    Maximise the first time resolution of customer queries by owning your own learning and development

·    Always communicate with clear and appropriate language to ensure the claims experience is refreshingly straight forward for all

 You will have:

·    Excellent customer service skills and be comfortable having challenging conversations       

·    A high level of empathy and excellent problem solving skills

·    Familiarity and competence with the Microsoft Office and web based systems

·    The ability to work in self-motivated way and under your own initiative 

No insurance experience is necessary; we will invest in your training from day one, and continue to support your development throughout your career with us.

 What you’ll get in return: 

·    We offer a competitive starting salary of £17,513 which will increase as you develop and progress within the role up to £20,225

·    25 days annual leave

·    A competitive pension scheme

·    Company bonus scheme

·    Access to our rewards database, which provides discounts for hundreds of retailers

·    Other working benefits, such as childcare vouchers and health cash plans

·    Knowledge, training and opportunities to develop within your role and career                                                                                                                                        

Full time hours:

Our customer contact centre is open from 0800 – 2000 Monday – Friday, 0900 – 1730 Saturday and 1000 – 1700 Sunday. As a full time Claims Customer Service Representative you will be required to work on a rotational shift pattern between the hours of 0800 and 1900 Monday to Friday - No weekends. Training will be Monday-Friday 0900-1730 for approximately 8 weeks. Once you’ve completed your training, you’ll then join our rotational shift pattern.

If you are passionate about supporting customers and are seeking a role in a vibrant, professional and friendly environment, then we want to hear from you today. 

Company

Founded in 1996 in Bexhill-on-Sea, East Sussex, we’re one of the UK’s fastest growing general insurance providers, offering a full range of car, van, bike and home insurance products.

It’s our attitude and the way we run our business that makes us different. Our data driven, digitally-focused business model enables us to remain agile, price effectively and to deliver refreshingly straightforward service and products for customers. All of our actions are based on our 4Cs way of doing things. We focus on getting it right for our colleagues, customers, company and community. It’s our colleagues who help drive our growth, so we give them all the support, training and development they need, as well as scope to tell us how they feel about life at Hastings Direct.

It’s a dynamic, flexible, fun and constantly changing environment, so it takes a certain kind of individual to thrive here - just ask any of our 3,400 colleagues. If you’re clearly a Hastings Direct person, you’ll enjoy the scope to make a real difference for our customers, influence our company, benefit the communities we work in and have some fun along the way!

To find out more about us, click below:

 

Company info
Website
Mini-site
Hastings Direct
Location
Conquest House
Collington Avenue
Bexhill on sea
East Sussex
TN39 3LW
GB

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