Information Requests and Improvements Role (Complaints Team)

London (City of), London (Greater)
28 Feb 2019
28 Mar 2019
Thomas Knight-Gaynor
Contract Type
Full Time

Information Requests and Improvement Specialist
Central London

We are working with a well respected public authority who are looking for new team members to take on an exciting and varied role under the direction of the Complaints Manager.

The position covers two main areas, the first of which is assistance with information requests (this will also include work around GDPR legislation). This position will call upon a strong basic knowledge of information acts and data protection regulations in order to respond to requests in a compliant manner. The second area the role is responsible for calls upon a skill-set in policy making and enacting change across the organisation. You will work alongside the complaints manager addressing problematic areas for the authority and formulate proactive policies that will allow the organisation to operate in manner that avoids creating complaints.

In order to help in the identification of key problem areas the position holder will be responsible for the investigation of complaints, the role holder will also support the Complaints and Information Request Officer / Manager to investigate and obtain evidence as to the impact of a complaint. This promises to be an interesting and engaging role for an aspiring professional with experience including: complaints handling- freedom of information requests, data laws/regulations, customer service. If you feel you match the above requirements then please apply below.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

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