Engineering Manager

An exciting opportunity has arisen in our Claims department for an Engineering Manager. We are looking for a leader to join us who has a strong background in insurance repair or motor engineering. This role can be based in either our Bexhill or Leicester office; regular travel will be required between the two sites.

The Role:

The purpose of this role is to ensure that the engineering team is delivering and exceeding, with regards to vehicle indemnity spend and control through the technical management and audit of the repair networks utilised during the claims processes as well as the technical settlement of 'total loss' claims utilising the in-house engineer team, digital applications and supply chain.

Your remit will include the following:

Ownership of engineering processes

Responsible for 'technical' audit activity required and managing the repairer networks

Identification and implementation of remedial actions (where required) associated with the activities undertaken by repairer networks to ensure delivery against business goals / requirements

Management and oversight of independent engineering use across insurer services - delivering targeted benefits

Resolution of all vehicle valuations and settlement - ownership of valuation processes

Ensuring that underwriting teams are regularly updated in respect of repair & settlement cost trends.

Constant review, scrutiny and testing of technological applications that will support the business digital strategy

Ownership of the engineering panel suppliers

Ensuring that claims system (Guidewire) design delivers required outcomes (e.g. assignment to repair, mobile repair, total loss providers).

Ensuring customer queries are resolved without onward referral, with a first time customer resolution rate of 80% +

Find opportunities to streamline our processes to deliver 'straight through processing' removing call failure demand, minimising customer effort and maximising customer Net Promoter Scores.

Colleague engagement across the claims operation

Skills, Knowledge & Experience

Strong numeric and analytical skills

Technical claims experience, specifically in engineering and repairer management

Active and passionate approach to inspiring change

Inquisitive, curious nature with ability to critically evaluate information

A hardworking, positive attitude and good interpersonal skills, written and verbal

Confidence to express opinions / challenge

An understanding of the insurance market value chain

Qualifications

Educated to degree level preferred

Membership of (or working towards) the IAEA

Technical qualification(s) related to Engineering / BodyShop

Benefits for you

Competitive basic salary which we will share with you upon shortlisting, but do feel free to email the Recruitment team for more details in advance of your application -

Up to 10% bonus earning potential

27 days holiday plus bank holidays

Life assurance

Competitive pension

Flexible benefits - buy or sell holidays

Discounted Hastings Direct products

A friendly, dynamic and flexible environment with a test-and-learn culture

Structured career path that rewards achievements and proven performance

About us

Hastings Group, a FTSE 250 listed entity, is a fast growing, agile, digitally focused general insurance provider of products and services to over 2.6 million customers in the UK, employing over 3,000 colleagues. The Group comprises two trading entities; Hastings Insurance Services Limited (trading as "Hastings Direct"), a UK retail intermediary, and Advantage Insurance Company Limited, a Gibraltar based insurance underwriter.

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.

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