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Reception Supervisor, Kent DA2 7QH

Employer
Alexander House Hotels & Utopia Spas
Location
Dartford, Kent
Salary
£18,500 to £19,500 (37 hrs per week)
Closing date
25 Apr 2019

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Job Details

RECEPTION SUPERVISOR

The Place

Rowhill Grange Hotel & Utopia Spa, part of Alexander Hotels a private group of quality hotels of distinction just outside London.

4 Star, Award winning Utopia Spa, 38 bedroom hotel together with the Clockhouse banqueting suite and Pavilion conference venue all within the grounds of 15 acres of beautiful gardens.

Please see our website for a full list of facilities and bedrooms.

The Role

A smart, professional, experienced Hotel Receptionist required to support our Front of House Manager in the supervision of our team of Hotel Receptionists. A dedicated and enthusiastic approach required to ensure the delivery of outstanding levels of customer service to hotel and visiting guests.

Supporting the Front of House Manager, and working with a team of Hotel Receptionists, to deliver outstanding levels of customer service to hotel and visiting guests.

From the time a guest enters the hotel and spa to the time they pay their bill and leave you and the reception team will be an important part of the guest experience. Your actions will determine the guest satisfaction levels and the extent to which they get the most out of their stay. You will also be key in providing internal departments with information so that they too can perform to achieve excellence.

  • 5 days per week including weekend shifts on a rota basis working a mixture of early (7.30am 3.30pm), late shifts (2.00pm to 10pm) and middle shifts (10am to 6.00pm)
  • Completion of Hotel Reception early and late shift task duties
  • Welcoming of all guests and visitors
  • Liaising with Concierge for guest arrivals and departures
  • Compilation of guest bills
  • Checking out of departing guests
  • Balancing of float and shift
  • Induction and training of new employees
  • Performance management of Hotel Reception team
  • Handling of both guest and employee queries to resolution
  • Ensuring service standards achieve the requirements of the Mystery Guest Standards
  • Completion of rotas and timesheets

Requirements

  • A genuine desire and enthusiasm for guest care.
  • Experience of Hotel Reception duties, to allow you to train and supervisor the team, to include welcoming guests, billing on our computerised hotel reception system and handling guest enquiries.
  • Excellent standard of personal appearance
  • Excellent communicator in person and on the telephone
  • Warm and friendly disposition
  • Organised and good attention to detail
  • Accurate data entry and computer work

The Benefits

£18,500 to £19,500 37 hrs per week

4 weeks holiday, 8 Bank holidays, Free car parking, Employee uniform

In addition you will benefit from a range of company benefits including:

Discounted hotel accommodation for yourself and your family at all hotels
Discounted hair treatments at our two Utopia Spas
Discount off all food & beverage at all hotels
Discount of individual treatments booked in our two Utopia Spas
Discount on retail products in our two Utopia Spas
Refer a friend staff recruitment scheme In additional you will enjoy a range of other benefits when you celebrate your 1 yr, 3 yr and 5 yr anniversary including; your birthday off paid, complimentary overnight stays, complimentary lunch/afternoon tea and service related holiday 

Company

Welcome to Alexander Hotels .A luxury collection of boutique, country house hotels and spa hotels near London. All surrounded by stunning countryside, these privately owned and stylish four and five star hotels comprise of Alexander House Hotel & Utopia Spa in Sussex, Barnett Hill Hotel in Surrey,  Rowhill Grange Hotel & Utopia Spa in Kent and Langshott Manor Hotel in Surrey.

At Alexander Hotels, our people take great pride in providing traditional hospitality which complements our stunning country hotels. We are always on the look out for outstanding people with the personality and confidence to shine.

Company info
Website
Telephone
01342 859752
Location
Turners Hill,
East Grinstead,
West Sussex
RH10 4QD
GB

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