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Technical Claims Team Leader

Employer
Hastings Direct
Location
Bexhill-On-Sea, East Sussex
Salary
Negotiable
Closing date
30 Apr 2019

View more

Sector
Finance, Insurance
Function
Management
Contract Type
Permanent
Hours
Full Time

Job Details

The Role

As a Technical Claims Team Leader you will engage, motivate and inspire our colleagues, whilst nurturing our internal talent and driving team and company performance. You will lead by example by providing clear direction and effective leadership. The successful candidate will instill a service culture that enables and empowers your team to go above and beyond every time. As there is a lot of focus within this department, you will have a real opportunity to create an impact.

Your remit will include the following;

· Looking after a team of up to 12 Technical Claims Negotiators

· Holding regular one-to-ones and performance development reviews

· Dedicating time to coaching, supporting and developing team members

· Driving and optimising team performance

· Ensure full compliance with regulatory requirements

· Sickness and absence management

· Development and enhancement of the customer journey

· Handling complex claims queries

· Work collaboratively with peers and other departments to build a one team, one business approach

· Grow in knowledge about our business and industry

· Support with recruitment in line with business needs

About Us

Hastings Direct is a fast growing, agile, digitally focused general insurance provider of products and services to over 2.7 million customers in the UK. We've significantly grown our customer base over the last three years and we now employ over 3,400 colleagues

It's our attitude and the way we run our business that makes us different. We focus on getting it right for our colleagues, customers, company and community. It's a dynamic, flexible, fun and constantly changing environment. You'll enjoy the scope to make a real difference for our customers, influence our company, benefit the communities we work in and have some fun along the way.

Required Experience

· Previous leadership experience within a contact centre or financial services sector

· Knowledge of Technical Claims would be beneficial (but not essential)

· The ability to influence, motivate and inspire colleagues

· Experience in using team performance management techniques

· Time management, problem solving and organisational skills

· Team facilitation and meeting management skills

· Passionate about developing talent

· Strong people management ability

· Commercial awareness

· Passionate about providing an excellent customer journey



Benefits For You

Please find some of the great benefits we offer here at Hastings Direct:

· Competitive basic salary which we will share with you upon shortlisting, but do feel free to email the Recruitment team for more details in advance of your application -

· Up to 5% bonus earning potential

· 25 days holiday

· Life assurance

· Competitive pension

· Flexible benefits (e.g. buy or sell additional holiday)

· Discounted Hastings Direct products

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.

Company

Founded in 1996 in Bexhill-on-Sea, East Sussex, we’re one of the UK’s fastest growing general insurance providers, offering a full range of car, van, bike and home insurance products.

It’s our attitude and the way we run our business that makes us different. Our data driven, digitally-focused business model enables us to remain agile, price effectively and to deliver refreshingly straightforward service and products for customers. All of our actions are based on our 4Cs way of doing things. We focus on getting it right for our colleagues, customers, company and community. It’s our colleagues who help drive our growth, so we give them all the support, training and development they need, as well as scope to tell us how they feel about life at Hastings Direct.

It’s a dynamic, flexible, fun and constantly changing environment, so it takes a certain kind of individual to thrive here - just ask any of our 3,400 colleagues. If you’re clearly a Hastings Direct person, you’ll enjoy the scope to make a real difference for our customers, influence our company, benefit the communities we work in and have some fun along the way!

To find out more about us, click below:

 

Company info
Website
Mini-site
Hastings Direct
Location
Conquest House
Collington Avenue
Bexhill on sea
East Sussex
TN39 3LW
GB

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