Customer Service Person

Location
Haywards Heath, West Sussex
Salary
Basic plus performance-related bonus
Posted
08 Apr 2019
Closes
06 May 2019
Ref
FPSurveying
Function
Customer Service
Contract Type
Contract

Expanding Surveying business looking for a full time enthusiastic and motivated Customer Service Person, who is required to handle customer enquiries by telephone, live chat and email. 

Day-to-day: Acknowledge all valuation enquiries, deal with quote requests, operate a CRM system to follow up enquiries, collect payment, package submissions and produce MI. Access database and surveyors' diary systems

Development: Identify out-of-area instructions, develop third-party and introducer relationships. 

Aftercare: Collection of reviews and customer feedback.

Applicant must be customer-focused with an excellent telephone manner, be computer literate and work from home.

Flexible hours.