Customer Service Administrator (8 Month Contract)
- Employer
- Clearline Recruitment Ltd
- Location
- Brighton
- Salary
- £17000 - £17250/annum
- Closing date
- 12 May 2019
View more
- Sector
- Business
- Contract Type
- Fixed term
- Hours
- Full Time
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Job Title: Customer Service Administrator (8 Month Contract)
Location: Brighton
Salary: £17,000
Our client based in Brighton is looking to recruit a Customer Service Administrator to join their vibrant administration team. Delivering excellent customer service both in writing and on the phone.
Responsibilities
* Take ownership for delivering excellent customer service, meeting individual and team objectives
* Respond quickly and accurately to customer questions
* You will be working with the call centre to support with customer call volumes during peaks times
* Manage online secure messaging and administrative tasks
* Keep up to date with any changes to products, processes and procedures, to ensure the customer is given the correct and relevant information
* Maintain professionalism and confidentiality at all times
* Suggest new ways to improve processes and customer care
* Willingness to learn, be prepared for regular 121’s with your team manager and participate in team meeting
* Be flexible as the role will vary dependent on the volume of work
Requirements
* Experience of delivering great customer service
* Ability to thrive in a fast paced environment to achieve positive results and meet targets
* Feel comfortable talking to customers over the phone
* Good written, verbal communication including attention to detail
* Basic understanding of numeracy
* An ability to learn in a classroom environment and 121 settings
* Experience of working in a team and supporting one another
For more information please contact James Naylor at Clearline Recruitment
Location: Brighton
Salary: £17,000
Our client based in Brighton is looking to recruit a Customer Service Administrator to join their vibrant administration team. Delivering excellent customer service both in writing and on the phone.
Responsibilities
* Take ownership for delivering excellent customer service, meeting individual and team objectives
* Respond quickly and accurately to customer questions
* You will be working with the call centre to support with customer call volumes during peaks times
* Manage online secure messaging and administrative tasks
* Keep up to date with any changes to products, processes and procedures, to ensure the customer is given the correct and relevant information
* Maintain professionalism and confidentiality at all times
* Suggest new ways to improve processes and customer care
* Willingness to learn, be prepared for regular 121’s with your team manager and participate in team meeting
* Be flexible as the role will vary dependent on the volume of work
Requirements
* Experience of delivering great customer service
* Ability to thrive in a fast paced environment to achieve positive results and meet targets
* Feel comfortable talking to customers over the phone
* Good written, verbal communication including attention to detail
* Basic understanding of numeracy
* An ability to learn in a classroom environment and 121 settings
* Experience of working in a team and supporting one another
For more information please contact James Naylor at Clearline Recruitment
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