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Customer Service Administrator (8 Month Contract)

Employer
Clearline Recruitment Ltd
Location
Brighton
Salary
£17000 - £17250/annum
Closing date
12 May 2019

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Sector
Business
Contract Type
Fixed term
Hours
Full Time
Job Title: Customer Service Administrator (8 Month Contract)

Location: Brighton

Salary: £17,000

Our client based in Brighton is looking to recruit a Customer Service Administrator to join their vibrant administration team. Delivering excellent customer service both in writing and on the phone.

Responsibilities

* Take ownership for delivering excellent customer service, meeting individual and team objectives

* Respond quickly and accurately to customer questions

* You will be working with the call centre to support with customer call volumes during peaks times

* Manage online secure messaging and administrative tasks

* Keep up to date with any changes to products, processes and procedures, to ensure the customer is given the correct and relevant information

* Maintain professionalism and confidentiality at all times

* Suggest new ways to improve processes and customer care

* Willingness to learn, be prepared for regular 121’s with your team manager and participate in team meeting

* Be flexible as the role will vary dependent on the volume of work

Requirements

* Experience of delivering great customer service

* Ability to thrive in a fast paced environment to achieve positive results and meet targets

* Feel comfortable talking to customers over the phone

* Good written, verbal communication including attention to detail

* Basic understanding of numeracy

* An ability to learn in a classroom environment and 121 settings

* Experience of working in a team and supporting one another

For more information please contact James Naylor at Clearline Recruitment

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