Regional Technical Specialist, Scandinavia

Burgess Hill
20 Apr 2019
20 Apr 2019
Contract Type
About the Job

Roche is recruiting for a talented, enthusiastic engineering specialist to join our EMEA regional customer support center (RCSC) in Burgess Hill. You will become part of a vibrant environment, where our experts are committed every day to assisting Roche customers (hospital & private laboratories/ research centres) on issues related to complex medical instruments and innovative devices.

As a Regional Technical Specialist you will be jointly providing technical hardware and scientific support related to a wide range of medical instruments and devices such as Molecular Solutions, Serum Work Areas, HIVD, Tissue Diagnostics for healthcare professionals across the UK, Ireland, Denmark, Norway, Finland, Sweden and South Africa. Through automation and systems integration in Roche technologies, we help doctors and scientists recommend treatment solutions that deliver superior care for patients.

Your responsibilities
  • Advise and support Roche international customers in English and Danish, Swedish or Norwegian;
  • Take care of technical and application requests and drive solutions from A to Z from the entry of request, analysis and structuring of the issue, to full implementation of an adequate solution by phone or remotely;
  • Provide on-site support activities if necessary during complex situations;
  • Be the interface between field engineers, customers in the served countries, and Global level support in Switzerland.
  • Support Laboratory Trainers during customers and new employees training sessions;
  • Complete special projects as assigned.

Your profile
  • You have successfully completed your studies in Medical Technology/ Biomedical Sciences/ Mechatronics Engineering or equivalent programs.
  • You speak fluently English and one of the languages: Danish, Swedish or Norwegian (required).
  • Preferably you have gained experience of working in the medical/ technical environment as a technician or scientist where you obtain a good understanding of lab practices or fluidics/ robotics/ electrical engineering.
  • You are responsible and passionate about helping people in a rich multi-cultural environment.
  • You will be able to live within commuting distance to Burgess Hill or relocate to the geographical area.

What we offer
  • An attractive compensation package and a permanent contract
  • A first class industry recognized product training program including intensive training for the first six months in France, Germany or Switzerland. Thereafter, you will also be required to attend periodic training on customer support operations and product offering at various locations
  • A relocation package for selected candidates covering flight tickets, accommodation and other expenses.
  • The background of a successful Swiss-origin pharmaceutical company where you are empowered to reach your potential, further your careers and make your mark among like-minded, experienced colleagues.

At Roche Diagnostics we believe it's urgent to deliver medical solutions right now and develop innovations for the future. We are passionate about transforming patients' lives as a world leader in Healthcare & Diagnostics solutions.

The Roche Group, headquartered in Basel, Switzerland, is active in over 100 countries and in 2017 employed about 94,000 people worldwide. Genentech, in the United States, is a wholly owned member of the Roche Group. Roche is also the majority shareholder in Chugai Pharmaceutical, Japan.

Roche RCSC in Burgess Hill, UK provides technical and scientific support to our customers based across the UK, Ireland, South Africa, Denmark, Finland, Norway and Sweden.

If you would like to work for a global, market leading company where success and performance is recognised and rewarded; who prides itself in having a strong commitment to learning and development; and who believes its employees and innovation are integral to success, apply now by sending your CV via the "apply now" button with title: "Regional Technical Specialist, Scandinavia". We reserve the right to answer only selected offers.