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Customer Engagement Executive

Employer
Focus Group
Location
Southwick, Brighton
Salary
£18,000 - £20,000 dependent on experience
Closing date
24 May 2019

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Sector
Technology, Telecoms
Function
Call Centre, Sales
Contract Type
Permanent
Hours
Full Time

Job Details

The customer engagement executive role is an integral part of the business, ensuring customers are kept up to date with Focus’ product portfolio and upselling new features and addons, tailored to each client. The team are responsible for maintaining relationships with customers and are their day to day contact for adding services to their account.

Principal Responsibilities/Duties

  • Carry out introduction & periodic client reviews
  • Maintain and adapt product knowledge
  • Passing opportunities to other departments, making commission with each conversion
  • Understand the sales process from start to finish
  • Sell new technologies to existing customers
  • Look for referrals from current customers, to build own client base
  • Meeting set KPI’s set by line manager

Essential Skills

  • Highly organised
  • High level of administrative skills and attention to detail
  • Exceptional verbal and written skills
  • Competent understanding of sales processes and procedures
  • CRM functionality (Full training given)
  • Previous phone-based sales experience
  • Ability to meet deadlines
  • Good interpersonal skills
  • Able to problem solve, and turn an issue into a sales opportunity
  • Target driven

Desired Skills

  • MS Office packages including Excel
  • Good working knowledge of company CRM
  • Good interpersonal skills
  • Previous experience within the Telecoms industry

 

Company

Who are Focus?

  • Established in 2003 and has grown organically into the Group of Companies we are today.
  • Currently employ circa 270 staff.
  • Supply a range of solutions to over 12,000 businesses.
  • Focus Group’s portfolio now includes; Voice, Mobile, IT, Data, Security & Energy.
  • Working with global brands such as BT, Gamma, Vodafone, 02, Cisco, Ericsson-LG and Microsoft.
  • Multiple Award Winning and leading UK Communications Provider.

We have several offices in West Sussex and Kent.

Why work with us?

We offer lots of opportunities to develop and further our employees’ careers offering training and personal development plans. We are a very sociable Company and regularly organise events such as Pub Quizzes, Sports Events, Awards Ceremony and many more.  We will continue to grow as a Company which will create exciting opportunities for employees of Focus Group.

Our employees are our greatest asset. If we look after our staff, they in turn will look after our customers. Click here to see some of the team!

To help us sustain our rapid growth we strive to attract dynamic, committed and talented people who can develop personally and professionally within our organisation.

We actively encourage staff to make suggestions about both the operational and commercial direction of the business. All of this ensures that employees feel involved and valued.

Our Benefits

  • Sales incentives
  • Focus Awards
  • Pension Scheme
  • Perkbox membership
  • Focus Discount card for local retailers
  • Financial Well-being advice
  • Well-being Committee
  • Daily Fruit
  • Free tea and coffee in the office
  • Cycle to Work scheme
  • Eye test & spectacle vouchers
  • Participation in regular charity and sports events
  • Interest free travel loan
  • Regular Company and team social events (including a Summer and Christmas party)

 Our Core Values

Focus Group is a Company to be proud of and we continue to maintain our Core Values; Integrity, Honesty, Openness, Personal Excellence & Continual Self-Improvement.

We look for people who demonstrate ambition, conscientiousness, resourcefulness, energy, honesty & loyalty.

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Company info
Telephone
01273964398
Location
Focus House
20 Ham Road
Shoreham-By-Sea
West Sussex
BN43 6PA
GB

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