Customer Engagement Executive

Southwick, Brighton
£18,000 - £20,000 dependent on experience
26 Apr 2019
24 May 2019
Call Centre, Sales
Contract Type
Full Time

The customer engagement executive role is an integral part of the business, ensuring customers are kept up to date with Focus’ product portfolio and upselling new features and addons, tailored to each client. The team are responsible for maintaining relationships with customers and are their day to day contact for adding services to their account.

Principal Responsibilities/Duties

  • Carry out introduction & periodic client reviews
  • Maintain and adapt product knowledge
  • Passing opportunities to other departments, making commission with each conversion
  • Understand the sales process from start to finish
  • Sell new technologies to existing customers
  • Look for referrals from current customers, to build own client base
  • Meeting set KPI’s set by line manager

Essential Skills

  • Highly organised
  • High level of administrative skills and attention to detail
  • Exceptional verbal and written skills
  • Competent understanding of sales processes and procedures
  • CRM functionality (Full training given)
  • Previous phone-based sales experience
  • Ability to meet deadlines
  • Good interpersonal skills
  • Able to problem solve, and turn an issue into a sales opportunity
  • Target driven

Desired Skills

  • MS Office packages including Excel
  • Good working knowledge of company CRM
  • Good interpersonal skills
  • Previous experience within the Telecoms industry


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