Scientific Customer Support Assistant
Location: Sussex
Salary: £19,000

An exciting opportunity has developed with an innovative, niche supplier of Life Science reagents to researchers worldwide. Working from the companies European Head Offices in Sussex, this exciting opportunity would suit an enthusiastic Scientist who is looking for a busy role supporting customers rather than working in a lab. This office based role will involve responding to inbound enquiries from customers with regards to product selection, technical support and providing advice and guidance. Day to day responsibilities will include a wide range of customer support and administrative activities including (but not limited to):

• Respond promptly to any customer enquiry and aim to achieve 100% customer satisfaction
• Assist Business Development team to provide information to support sales
• Sales order processing and admin to ensure all relevant shipping/logistics/usage documentation is completed and kept up to date
• Champion customer service, actively support QA
• Work closely with Administration & Warehouse Teams to provide a seamless service
• Promote the image and interests of the company whenever possible
• Plan, organise and control your workload to support Business Development
• To provide service excellence for all stakeholders
• Ensure all Customer communication and Supplier communication for the entire product range is responded to and processed accurately and in a timely manner
• Ensure product information is kept up to date
• Chase and update Customer estimates
• Seek customer feedback and ensure this is shared internally to support product/service development
• Occasional customer visits with the Business Development team

The successful candidate will have a strong interest in Life Sciences and ideally educated to degree level in a relevant Life Science discipline, although applications will be considered from non-degree level scientists but who have worked in a customer or administrative function within a technical scientific or health related business. You will be a confident communicator and will be fluent in English and will be happy with frequent customer contact via Phone and Email. The successful candidate MUST have a background working in a busy office environment and will enjoy the tasks associated with customer support and office administration. This is a non-lab based role but will involve talking with scientists about scientific products so would suite somebody looking for commercial career in the scientific sector.

For additional information please contact Richard Taylor