Are you looking to step into a new exciting role where you are responsible for ensuring the views and voice of our customer are heard? If you want to play a key role in making change happen, we want to hear from you!

We are looking for a passionate and motivated people to champion our customers and make sure they are at the heart of what we do, and how we do it. Joining our team as a Customer Engagement Executive, you will become an ambassador for the customer voice.

Here at Southern Housing Group, you will be offered a great range of benefits including

- A salary of £26,000 - £29,000 per annum
- 23 days holidays plus public holidays. We also close between Christmas and New Year, so you get another 3 days bonus!
- A great pension scheme
- The ability to buy extra leave and discount cards
- Flexible working
- Employee referral scheme
- Cash claim-back on medical treatments
- Travel to work loan
- Discounted rates on a cycle scheme, personal medical plans, life assurance, give as you earn, critical illness and travel insurance

Please be aware that you must be willing to travel across our region when required to deliver programmes.

Your New Role

Joining our team as our Customer Engagement Executive, you will make a difference to the way we work with our customers and how they can get involved with the service we provide. We are looking for passionate individuals who understands the importance of engaging with a diverse group of customers, and recognise their varying views and needs.

This will be an exciting role in which you will engage with customers using a variety of methods and mediums that best suit their needs.

You will deliver and oversee initiatives that engage customers in making a difference in their neighborhoods and services including Focus groups, door knocks, and mystery shopping.

What you'll need to succeed...

As our ideal Customer Engagement Executive, you will have experience of researching customer needs and views and designing and facilitating events. We are looking for someone who is flexible and looking for a challenge; the role will cover a group wide geography and will occasionally include weekend and evening work.

You will excel at working to our values: we get things done, we work together and we do the right thing and will work flexibly and in collaboration with the wider business to make sure the customer voice are championed throughout the group.

Our Business

Southern Housing Group is one of the largest housing associations in southern England and has a well-established reputation as a successful business with social objectives. We provide housing of all different types of customers who live in our almost 30,000 properties. With more than 900 colleagues, we're an organisation that's going places.

If you're keen to help us expand our approach to customer involvement this is a great opportunity for you to get involved. Please click APPLY below to register your interest in our Customer Engagement Executive opportunities.

When you click apply, you will be redirected through to our website where you will need to complete your application on our website. Internally, we call this role a Customer Involvement Officer, so please dont worry if you start to see this job title as your application progresses!

Closing Date: Monday 29th April 2019
Shortlisting Date: Tuesday 30th April 2019
Interview: Wednesday 8th May 2019

No terminology in this advert is intended to be deemed discriminatory. We are happy to accept applications from all suitably qualified persons regardless of their age, gender, race, religion, disability, sexual orientation or marital status