Job Title: AOG Support Executive

Salary: £21,331 - £25,822 plus £5,000 shift allowance

Location: Hassocks - own transport essential due to location

Duration: Permanent

Hours: To provide customer support on a 24 hour, 365 days a year basis. Working hours are based on a 44 hour week. 2 days / 2 nights and 4 days off

Benefits: Workplace Pension, 20 days + BH increasing with length of service, BUPA healthcare (after probation), parking, impressive social events, monthly breakfast club, loads of progression opportunity, salary reviews

We're delighted to be working with a leading global aircraft component service provider in their search for an AOG Support Executive to join their team. As the AOG Support Executive, you will help to provide customer support on a 24 hour, 365 days a year basis. Ensuring contract customer requirements are processed in a timely manner and manage inventory to increase sales revenues to all non-contracted customers. Working hours are based on a 44 hour week (2 days / 2 nights and 4 days off).

In this role you will be highly organised and able to prioritise workloads in appropriate time frames. The successful candidate will have previous customer service experience and excellent communication skills. This will be an exciting position for someone who has some experience liaising with departments and customers, as well as a passion for the aviation industry.

The company prides themselves on selecting the best candidates to provide a positive working environment and offer great training opportunities, outstanding career progression routes and a number of social events to get involved with.

Duties and responsibilities:

• Handle all customer out of hours requirements
• Respond to customer AOG and priority requirements in appropriate time frames
• Deliver high quality customer service at all times
• Manage customer accounts and contracts, including specific requirements
• Trade inventory by means of exchange, loan and sale
• Purchase items for customer requirements and brokered transactions
• Negotiate with customer and suppliers when needed
• Understand customer culture and ways of trading
• Maintain up to date market knowledge
• Maximise all sales opportunities to ensure the highest revenues are achieved
• Liaise with internal departments as the nature of the specific task may require
• Train other members of the team and new employees in all functions and processes
• Assist the AOG sales Manager and Vice President AOG Sales with all tasks as required
• Understand and adhere to Export Control regulations where relevant

Skills required:

• Preferred background in aviation or rotable trading
• Preferred comprehensive understanding of aircraft spares and airline AOG requirements
• Preferred previous experience working with customer in a 24 hour service environment
• Professional and courteous phone manager
• Ability to work with a number of existing and new IT systems
• Be flexible and adaptable with working hours, process and procedures
• Problem solving ability
• Ability to plan coordinate and delegate work
• Numerate, accurate with the ability to meet deadlines
• Self-motivated, flexible and adaptable to work in a busy environment
• Excellent communication skills at all levels
• Strong organisation and administration skills
• Ability to prioritise and manage workloads
• Excellent computer literacy, highly proficient in the use of Microsoft Word, Excel and Outlook with some experience of Quantum.

Travail Employment Group is operating as an Employment Agency. Once you click to apply for this job your application will be immediately received by Travail Employment Group. If your application is successful a consultant will be in contact with you within the next 7 days. If you do not hear within 7 days you have unfortunately not been successful on this occasion.