Application Support Developer, Bupa Global

Location
Brighton, East Sussex
Salary
Competitive
Posted
16 May 2019
Closes
30 Jun 2019
Sector
Healthcare
Contract Type
Permanent
Hours
Full Time

Application Support Developer, Bupa Global

The purpose of the Application Support Developer is to ensure an exceptional customer experience for Bupa Global’s IT system users by swiftly and effectively by managing our vendors and technical issues. The role holder will be the technical expert supporting the rest of the Application Support Team. This includes investigating and resolving complex, challenging IT issues, and opportunities.

 

Main Responsibilities

  • Responsible for being the technical authority within your domains and keeping your own skills current.
  • Design and Develop solutions, where appropriate, as part of BAU and Projects.
  • Help train colleagues on technologies, where there is a lack of knowledge.
  • Own and resolve IT Incidents and Events, observing operational priority, impact and SLAs, in a timely manner, escalating where appropriate.
  • Work on different systems, and issues, beyond own expertise; whilst maintaining quality of service.
  • Focus on root cause analysis and resolution for re-occurring Incidents and Events and make long term recommendations and fixes.
  • Complete IT Requests in an effective manner, by understanding the true business requirement, outcome and suitable technical solutions.
  • Recommend opportunities to IT management to improve the overall IT strategy and value of IT to Bupa Global
  • On-boarding assigned new IT systems into the Production Services function, acting as the interface with the Global Solutions Delivery and, where appropriate, being embedded in major change projects and programmes; ensuring delivered services are supportable (appropriate monitoring & alerting, tooling, reliability).
  • Take part in implementation and change control activities.
  • Deliver timely and appropriate communication to stakeholders and internal customers, providing acknowledgement and effective updates.
  • Act as a single Bupa Global IT function, supporting systems and colleagues across the Market Unit.
  • Work in partnership with in-sourced and outsourced IT service providers, including Global IS&T and overseas based IT support managed service functions.
  • Work with, and managed, 3rd party vendors to resolve IT issues relating to 3rd party supplied IT systems and services, taking ownership of the outcome.

The Ideal Candidate

 

  • Experience working in an IT application support function.
  • Experience of mentoring peers.
  • Knowledge and experience of a broad range of technologies.
  • One of the following:
    • Detailed understanding of a number of development technologies, environments, and frameworks; such as: Azure, SOAP/REST, C#, MVC, ASP.NET Web Forms, SQL, JQuery, JavaScript, HTML & CSS
    • Expert in PL/SQL, writing queries, and Oracle Reports
    • Expert in T-SQL, able to performance tune queries, and knowledge in at least 2 of the following: SSAS, SSRS, SSIS.
  • Excellent interpersonal, communication and influencing skills are required with emphasis on achieving results and successful outcomes.
  • Experience of working in a matrix managed environment, with mixed teams including contractors and outsourced vendors

About The Company

 

Bupa’s purpose is longer, healthier, happier lives.

 

As a leading global health and care company, we offer health insurance, medical subscription and other health and care funding products; we run care homes, retirement and care villages, primary care, diagnostic and wellness centres, hospitals and dental clinics. We also provide workplace health services, home healthcare, health assessments and long-term condition management services. We have 32M customers globally. With no shareholders, we invest our profits to provide more and better healthcare and fulfil our purpose. We employ 86,000 people, principally in the UK, Australia, Spain, Poland, New Zealand and Chile, as well as Saudi Arabia, Hong Kong, India, and the USA.

We have grown significantly, particularly through 2013 to 2015, when we accelerated execution of our strategic vision. We are similar in revenue and profit to Marks & Spencer, and larger than Heinz in revenue. Because Bupa does not have shareholders it does not have a listing, but if it did it would be in the FTSE 100. Bupa is not a mutual or a charity but a company limited by guarantee that seeks to maximise its profits in order to fulfil its purpose. With customers in virtually every country in the world and 70% of its revenues now generated outside the UK, Bupa is a truly international organisation.
 

Bupa's Strategic Framework

Our strategy has three pillars: Customers, People, Performance. It puts our customers front and centre in the context of today’s digital age. As a service organisation, everything we do for our customers relies on our people and partners, so being a place where people love to work is critical to our success. This, combined with disciplined risk and capital management, is how we will deliver strong and sustainable performance.  We are looking for individuals who share in our values and this strategy, and are capable of delivering outstanding results for the business.

International Markets

Bupa’s International Markets (IM) unit has 16 million customers across all continents around the world. It manages a portfolio of businesses, including a large international health insurance, travel insurance and medical assistance business called Bupa Global, as well as established domestic health insurance businesses in Hong Kong and Brazil, two associate health insurance companies in Saudi Arabia (34.25% Bupa ownership) and India (49% Bupa ownership), and Hong Kong’s largest private clinic network.  

Bupa Global

Bupa Global provides products and services worldwide to people who want access to premium health and care at home or as they study, live, travel or work abroad. We provide international health insurance, travel insurance and medical assistance to individuals, small businesses and global corporate customers all around the world.

Bupa Global has over 1,800 employees and has offices in London and Brighton (UK), Miami (USA), Copenhagen (Denmark), Hong Kong (Greater China), and Dubai (UAE), as well as in Egypt, Mexico, the Dominican Republic, Bolivia, Panama, Guatemala and Ecuador. Bupa Global is currently organised around five regional hubs: Bupa Global Africa, India & Middle East; Bupa Global Greater China; Bupa Global Latin America; Bupa Global North America and Bupa Global Europe.

About Bupa Global and Bupa International Markets

Bupa's Strategic Framework

Our strategy has three pillars: Customers, People, Performance. It puts our customers front and centre in the context of today’s digital age. As a service organisation, everything we do for our customers relies on our people and partners, so being a place where people love to work is critical to our success. This, combined with disciplined risk and capital management, is how we will deliver strong and sustainable performance.  We are looking for individuals who share in our values and this strategy, and are capable of delivering outstanding results for the business.

International Markets

Bupa’s International Markets (IM) unit has 16 million customers across all continents around the world. It manages a portfolio of businesses, including a large international health insurance, travel insurance and medical assistance business called Bupa Global, as well as established domestic health insurance businesses in Hong Kong and Brazil, two associate health insurance companies in Saudi Arabia (34.25% Bupa ownership) and India (49% Bupa ownership), and Hong Kong’s largest private clinic network.  

Bupa Global

Bupa Global provides products and services worldwide to people who want access to premium health and care at home or as they study, live, travel or work abroad. We provide international health insurance, travel insurance and medical assistance to individuals, small businesses and global corporate customers all around the world.

Bupa Global has over 1,800 employees and has offices in London and Brighton (UK), Miami (USA), Copenhagen (Denmark), Hong Kong (Greater China), and Dubai (UAE), as well as in Egypt, Mexico, the Dominican Republic, Bolivia, Panama, Guatemala and Ecuador. Bupa Global is currently organised around five regional hubs: Bupa Global Africa, India & Middle East; Bupa Global Greater China; Bupa Global Latin America; Bupa Global North America and Bupa Global Europe

 

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