Third Party Claims Manager

Bexhill-On-Sea, East Sussex
17 May 2019
10 Jun 2019
Hastings Direct
Contract Type
Full Time

Hastings Direct, Third Party Claims Manager

Thanks to continued success and growth we are now looking for a number of Third Party Claims Managers working across our Technical Claims division, managing either Bodily Injury teams, Credit Hire teams or Third Party Property Damage teams. Fantastic opportunities which would be of interest to skilled operational leaders with market knowledge of Credit Hire, Bodily Injury and Third Party Property Damage. These roles report into the Technical Claims Director and would suit an experienced Claims Operations Manager, Contact Centre Leader, or Claims Manager looking for a new challenge in a fast paced, dynamic business in our Bexhill office (potential for occasional travel to Leicester and some agile working, dependent on role).

The Roles

Third Party Claims Manager positions are responsible for leading teams of claims handlers managing Credit Hire, Bodily Injury and Property Damage claims. Responsibilities will include development and implementation of strategies to mitigate claims spend, engaging with the relevant markets to develop bespoke strategies to combat claims inflation and poor behaviours seen in this segment. Third Party Claims Managers will be commercially astute individuals that understand the drivers of cost and are able to build and develop the capability of their teams, with experience of managing a portfolio of claims cases.

Your remit will include the following:

· Leading either the Credit Hire, Bodily Injury, or Third Party Property Damage teams · Developing technical and operational capability to deliver operational excellence · Leading strategies across all Credit Hire, Bodily Injury, or Third Party Property Damage claims, including those associated to Personal Injury claims · Identifying technical skills and knowledge gaps and supporting the development and delivery of required training · Engaging with legal suppliers to provide specialist subject matter training to Colleagues · Developing appropriate litigation strategies to deliver the strategy · Creating and managing a robust technical referral process that both mitigates risk through use of a risk based approach but empowers colleagues to make decisions within their authorities in the relevant areas · Developing counter measures to negative market behaviours and trends and ensure the Technical operation is briefed and prepared, actively engaging with Panel lawyers and experts and providing valuable insight to the claims teams · Ensuring all colleagues are briefed on market updates and strategies put in place · Being seen by the wider group as the go-to contact for claims technical issues · Coordinating market engagement including representation on industry bodies and engagement

About us

Hastings Direct is a fast growing, agile, digitally focused general insurance provider of products and services to over 2.7 million customers in the UK. We've significantly grown our customer base over the last three years and we now employ over 3,400 colleagues

It's our attitude and the way we run our business that makes us different. We focus on getting it right for our colleagues, customers, company and community. It's a dynamic, flexible, fun and constantly changing environment. You'll enjoy the scope to make a real difference for our customers, influence our company, benefit the communities we work in and have some fun along the way.

Required experience

o Significant third party claims handling experience o Advanced Communication & negotiation skills and attention to detail o High level Coaching skills o Proven leadership ability o Customer focused o Commitment to developing self and others o A proven track record of meeting and exceeding targets o Ability to deliver to challenging time frames o Good analytical skills o Influencing skills o Ideally has an Insurance Based qualification (e.g. Cert CII or equivalent)

Benefits for you

Please find some of the great benefits we offer here at Hastings Direct: · Competitive basic salary which we will share with you upon shortlisting, but do feel free to email the Recruitment team for more details in advance of your application - · Car allowance · Flexible working opportunities working 1-2 days a week from home · Up to 10% bonus earning potential · 25 days holiday · Life assurance · Competitive pension · Flexible benefits - buy or sell holidays · Discounted Hastings Direct products

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.