Telecoms Support Advisor

Telecoms Support Advisor

£17,000 - £19,000

Brighton

Are you looking to join an exciting team who are currently expanding and moving into new offices? Do you want a career which offers the opportunity to progress? If so then please read on for more details.

Benefits:

• Flexible working hours available
• Positive professional and fun working environment
• Employee Benefits including Pension scheme, Perkbox, increased holiday entitlements

Principal Responsibilities

• Provide support to customers reporting incidents across all types of business lines, traditional business telephone systems and cloud-based solutions
• Display high level of customer service skills whilst diagnosing faults and reported incidents across multiple technologies
• Effectively use the service providers portals to report, log and investigate reported faults
• Maintain and keep up to date throughout the process the companies in house CRM system
• Set expectations with customer on service provider SLA's
• Keep customer up to date with progress of reported faults throughout the life cycle of reported incident
• Meet personal KPI and positively contribute to set team targets
• Out of hours/on-call cover as part of a team rota

Skills Required

• Customer service focussed with excellent organisational skills
• Ability to follow process and build a positive rapport with customers
• Excellent communication skills, both written and verbal
• Proficiency in MS Word, Excel, and maintaining clear and accurate task and customer data
• Working experience of business line types including; Analogue, ISDN and SIP
• Knowledge of Internet services including; DSL, Fibre, Leased line/Data products
• Desired knowledge of Broadband hardware and Wi-Fi solutions
• Desired knowledge of business telephone systems including hosted/cloud-based solutions

If you are interested in this position, then please apply before 31/05/19. Thank you!

Pier Recruitment does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Pier Recruitment acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

If your application is successful a consultant will be in contact with you within the next 2 working days. If you do not hear within 7 days please call the office as we always wish to provide 100% customer service.