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IT Field Technician

Employer
East Sussex College
Location
Hastings, , United Kingdom
Salary
£20,489 - £22,557 p.a. (Full time/full year).
Closing date
17 Jun 2019

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Sector
Technology
Contract Type
Permanent
Hours
Full Time

We are looking for an IT Field Technician to join a recently merged FE College in Hastings. This is a great opportunity for an IT Technician to gain experience in a host of unique technologies in a vibrant, fast-paced team.

You will be part of a team of 2 IT Field Technicians reporting to a team leader. Student and staff service is a key focus as part of this position, with a strong focus on customer service, you will work on resolving incidents and service requests within service level agreements.

We are seeking candidates with the following skills and attributes:

  • Excellent knowledge and experience of a Microsoft desktop operating systems and applications (Office suite), software installation and deployment using Microsoft SSCM, installation of PCs and laptops.
  • Excellent knowledge of Interactive whiteboards, projectors and audiovisual technologies.
  • Experience with an ITSM ticket management system to manage all incidents and requests.
  • Excellent interpersonal, customer service and communication skills, ideally in a similar internal support environment, with an approachable attitude.
  • Effective problem solving and prioritisation skills with keen attention to detail.

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