IT Field Technician
- Employer
- East Sussex College
- Location
- Hastings, , United Kingdom
- Salary
- £20,489 - £22,557 p.a. (Full time/full year).
- Closing date
- 17 Jun 2019
View more
- Sector
- Technology
- Contract Type
- Permanent
- Hours
- Full Time
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We are looking for an IT Field Technician to join a recently merged FE College in Hastings. This is a great opportunity for an IT Technician to gain experience in a host of unique technologies in a vibrant, fast-paced team.
You will be part of a team of 2 IT Field Technicians reporting to a team leader. Student and staff service is a key focus as part of this position, with a strong focus on customer service, you will work on resolving incidents and service requests within service level agreements.
We are seeking candidates with the following skills and attributes:
- Excellent knowledge and experience of a Microsoft desktop operating systems and applications (Office suite), software installation and deployment using Microsoft SSCM, installation of PCs and laptops.
- Excellent knowledge of Interactive whiteboards, projectors and audiovisual technologies.
- Experience with an ITSM ticket management system to manage all incidents and requests.
- Excellent interpersonal, customer service and communication skills, ideally in a similar internal support environment, with an approachable attitude.
- Effective problem solving and prioritisation skills with keen attention to detail.
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