Sales & Customer Service Call Center Agents

Portslade, Brighton
£10.00/hr (£19,500/annum) + Uncapped Commission
21 May 2019
18 Jun 2019
Contract Type
Full Time

We are seeking highly motivated candidates to join a well-established insurance and warranty provider based in Portslade, Sussex.

Main Responsibilities:

  • Achieves sales objectives by promoting and selling insurance and warranty plans and services
  • Strives to understand customers situation and recognises the customers’ needs
  • Assumes full ownership of customers’ requests and ensures they are resolved in a timely manner.
  • Maintains a high level of product knowledge
  • Satisfies needs of existing customers, by repeatedly accessing and making use of informational tools and system that will enable you to provide the most beneficial solution
  • Provides quality service that will exceed customer expectations
  • Navigates computerised system and accurately enters data
  • Meets or exceeds business standards for quality and productivity

Working Days: Monday to Friday (No weekend work)

Salary: £19,500 + Uncapped commission structure and generous staff incentives

In House training will be provided

Skills and Qualifications:

  • Sales experience preferably within the customer service/sales industry
  • Exceptional written and verbal communication skills in the English language.
  • Prior call center experience is preferred, but training will be given
  • Highly organised and able to follow-through
  • Ability to sell and build customer relationships over the telephone
  • Good attentive and active listening skills
  • Ability to multi task by simultaneously; listening and thinking about solutions to offer the customers while entering data
  • Effective and accurate decision-making skills
  • Ability to handle high volume calls
  • Strong time management skills
  • Self-motivated
  • Good attendance and be prompt for work
  • Excellent verbal communication skills
  • High tolerance for a fast-paced demanding environment

If you are seeking a new and exciting challenge within a sales and customer service role, then please send your up to date CV to Emma Sharp at Red Flag Recruitment

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