Customer Support Executive - Night Shift

Location
Hassocks, West Sussex
Salary
£21000 - £25000 per annum
Posted
21 May 2019
Closes
18 Jun 2019
Ref
ECR5885
Contact
Ellie Robins
Sector
Aviation
Function
Call Centre
Contract Type
Permanent
Hours
Full Time

Customer Support Executive

Location: Hassocks - you must be able to drive to access this business

Salary: £21,331 - £25,822 - dependent on experience + shift allowance

Hours: 44 a week working a shift pattern of 2 days/2 nights and then 4 off.

We are currently recruiting for a busy and progressive aviation organisation based in Hassocks. The purpose of the role will be to provide customer support on a 24 hour, 365 days a year basis working for the organisations busiest department.

Responsibilities will include:
Handle all customer out of hour?s queries regarding grounded aircrafts that need new parts and components.
Respond to customer AOG and priority requirements in appropriate time frames.
Deliver high quality customer service at all times.
Manage customer accounts and contracts, including specific requirements.
Trade inventory by means of exchange, loan and sale.
Purchase items for customer requirements and brokered transactions.
Negotiate with customer and suppliers when needed.

The ideal candidate will have the following skills and experience:
Preferred background in aviation or rotable trading.
Preferred comprehensive understanding of aircraft spares and airline AOG requirements.
Preferred previous experience working with customer in a 24 hour service environment.
Professional and courteous phone manager.

If this Customer Support Executive role is of interest please apply today.

Pier Recruitment does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Pier Recruitment acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

If your application is successful a consultant will be in contact with you within the next 2 working days. If you do not hear within 7 days please call the office as we always wish to provide 100% customer service.