Contact Centre Agent (Part Time) - B&CE
Contact Centre Agent (Part Time)
Type: Part Time, Contract
Salary: £18,000 to £20,000 plus company benefits
Sector: Customer Services, Financial Services, Call Centre, Office Support
Apply to: email@example.com
Do you enjoy being the first point of contact ensuring excellent customer service is provided to clients and customers? Have you worked in a customer services environment looking for a challenging role in a brand new team? Due to growth we now require a number of Customer Service Executives for our contact centre team on a part time basis to cover a NEW evening shift from 4pm to 8pm and 1 in 4 Saturdays. If you are looking for a company who can offer training with a very generous benefits package please read on and apply!
Working in our award winning contact centre you will be handling customer service queries managing all customer activities across a range of products to ensure exceptional levels of service are delivered continually in line with agreed service standards. You will identify, escalate and analyse each customer call and transfer over to the relevant departments if needed and support and promote B&CE and The Peoples Pension to customers, Strategic Business Partners, Advisors and Third Parties.
NOTE: The hours for the position will be Monday to Friday 4pm to 8pm to include 1 in 4 Saturdays 9am until 1pm. You will also need to commit to a 2 week training course full time to start in early July.
If you're right for this role:
You’ll enjoy working within a solutions-driven, people-focused organisation.
You’ll have a can-do attitude and work well both independently and as part of a team and be aligned with our values of Creating Simplicity, Keeping Promises and Showing Compassion.
- Previous experience of working in a customer services environment.
- Working knowledge of Pensions or Financial Services industry an advantage.
- Be able to communicate information confidently and clearly – both written and verbally.
- Educated to GCSE standard or equivalent.
B&CE is an equal opportunities employer. We believe everyone has the right to be treated fairly, with dignity and respect. We are committed to treating all our people (and all who apply for a role at B&CE) equally.
We are a disability committed employer, please let us know if you need any reasonable adjustments made to our recruitment process.