Senior Client Manager Airlines

London (City of), London (Greater)
23 May 2019
06 Jun 2019
Contract Type

Don’t just work for a market leading global company. Help grow one.

The Global Client Group (GCG) serves American Express’ largest and most complex global merchants. Our vision is to be the partner of choice to drive global commerce. Our mission is to drive revenue growth through premium value, service excellence, and high customer engagement.

As the Senior Client Manager in the Global Merchant Services, Global Client Group, you will be responsible for building a global strategy to drive growth within your Airline portfolio. This position has global accountability for a portfolio of airline accounts including Emirates, Etihad and Qatar Airways. The incumbent will be expected to leverage their influencing, collaborating,

consultative selling, negotiation and marketing skills to reinforce the American Express value proposition, expand relationships and drive business results within this portfolio.

Key global responsibilities include developing strategic account plans to grow charge volume, drive incremental revenue, improve share and increase profitability. The incumbent will lead the negotiation of Card acceptance agreements manage merchant operational expansion and sell in other American Express products/services to achieve revenue and profitability goals.

The incumbent will be required to gain a thorough understanding of client needs and industry trends to increase relevance and deepen and elevate merchant relationships. The incumbent will be required to closely work with teams across America Express and in specific markets to support business building initiatives and to provide thought leadership around complex issues.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Required skills:

  • Experience in partner management, especially large commercial accounts
  • Commercial mind-set with proven results
  • Airline/travel sector knowledge and experience
  • Excellent global collaboration skills, internally and externally
  • Self-starter who can identify opportunities and demonstrate analytical rigor and strategic thinking
  • Excellent oral and written communication skills
  • University degree or equivalent experience required

Why American Express?

There’s a difference between having a job and making a difference.

American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.

We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.

Because we believe that the best way to back our customers is to back our people.

The powerful backing of American Express.

Don’t make a difference without it.

Don’t live life without it.

To complete your application please click on the links below. However, if you require any assistance with the completion of this process – or need any reasonable adjustments to be made – then please contact the Recruitment Team on or 00800 83 000038 (free phone, subject to individual carrier charges). For Russia based candidates on 810 800 83 000038.

ReqID: 19009681
Schedule (Full-Time/Part-Time): Full-time

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