Spa Receptionist Kent DA2 7QH

Dartford, Kent
£16,000 ,£8.31 per hour (37 hrs per week) + £1,200 bonus scheme
10 Jun 2019
08 Jul 2019
Contract Type
Full Time


The Place

Rowhill Grange Hotel & Utopia Spa, part of Alexander Hotels a private group of quality hotels of distinction just outside London.

4 Star, Award winning Utopia Spa, 38 bedroom hotel together with the Clockhouse banqueting suite and Pavilion conference venue all within the grounds of 15 acres of beautiful gardens.

Please see our website for a full list of facilities and bedrooms.

The Role

Spa Receptionist is required to work with our small dedicated team to ensure from welcome to departure our Spa guests, members and residents have a relaxing enjoyable experience at our Utopia Spa. Main Duties include;

  • Welcoming guests, residents and members to the Utopia Spa
  • Handling telephone enquiries
  • Taking individual treatment bookings
  • Showing guests around the facilities on arrival
  • Liaising with food and beverage departments for guests lunch/tea orders
  • Liaising with therapists and the Spa Manager with reference to clients schedules and last minute booking changes
  • Compiling bills for Spa Guests before departure
  • Computer and manual completion of administration duties
  • Completing the daily balancing/banking for the spa ready for the accounts team
  • Adherence to Mystery Guest Standards criteria throughout the working day


  • Excellent personal presentation
  • A genuine interest in Spas and Beauty
  • Computer literate and good attention to detail in admin
  • Previous beauty knowledge a distinct advantage
  • Ability to work shifts and weekends. Weekday shifts are 07.00 to 15.00 and 1.00 to 21.00, weekend shifts are 08.00 to 16.00 and 11.30 to 19.30

Salary & Benefits

£16,000 ,£8.31 per hr  37 hrs per week, + £1,200 achievable bonus scheme

  • 4 weeks holiday
  • 8 Bank holidays
  • Free car parking
  • Employee uniform

In addition you will benefit from a range of company benefits including:

  • Discounted hotel accommodation for yourself and your family at all hotels
  • Discounted hair treatments at our two Utopia Spas
  • Discount off all food & beverage at all hotels
  • Discount of individual treatments booked in our two Utopia Spas
  • Discount on retail products in our two Utopia Spas
  • Refer a friend staff recruitment scheme In additional you will enjoy a range of other benefits when you celebrate your 1 yr, 3 yr and 5 yr anniversary including; your birthday off paid, complimentary overnight stays, complimentary lunch/afternoon tea and service related holiday.

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