Skip to main content

This job has expired

Technical Performance Coach (Credit Hire)

Employer
Hastings Direct
Location
Bexhill-On-Sea, East Sussex
Salary
5% bonus, flexible benefits & more
Closing date
8 Jul 2019

View more

Sector
Finance, Insurance
Function
Call Centre
Contract Type
Permanent
Hours
Full Time

Job Details

Hastings Direct - Technical Performance Coach (Credit Hire)

We have an exciting opportunity for a Technical Claims Performance Coach within our Credit Hire function. This role would suit a Technical Claims guru with third party Credit Hire experience who has a genuine passion for helping develop colleague's technical abilities. If you have previous coaching or team leading experience with a background in Technical Claims then we are looking for you to join our dynamic and forward thinking department on the South Coast.

The Role

The Technical Claims Performance Coach will continuously monitor and improve the standard of Technical Claims quality within the Technical Operations area by means of assessment, feedback and coaching. The successful candidate will also provide Technical Support to colleagues and leaders through the career framework and be able to identify and report on trends within the department that may result in leakage.

Your remit will include the following;

· Coach, support and develop colleagues to improve technical competency and minimise leakage
· Support the competency framework by completing file monitors adhering to set SLA's
· Deliver specialist subject matter training to Colleagues
· Ensure colleagues adherence to set referral criteria
· Ensure technical and market updates are understood and the knowledge embedded within the department
· Ensure department lead strategies are put in place and supported
· To strive to be a subject matter expert in third party Credit Hire claims <£25k
· Support Team Leaders in any ad hoc requirements or business needs
· Role model behaviours by supporting change with positivity and enthusiasm
· To maintain a small portfolio of Personal Injury Claims
· To provide support as a subject matter expert to other areas of the business as required


About Us

Hastings Direct is a fast growing, agile, digitally focused general insurance provider of products and services to over 2.7 million customers in the UK. We've significantly grown our customer base over the last three years and we now employ over 3,400 colleagues

It's our attitude and the way we run our business that makes us different. We focus on getting it right for our colleagues, customers, company and community. It's a dynamic, flexible, fun and constantly changing environment. You'll enjoy the scope to make a real difference for our customers, influence our company, benefit the communities we work in and have some fun along the way.


Required Experience

· Experience with third party Credit Hire claims is essential
· Coaching experience on a 121 or group basis
· Be able to plan and prioritise workload to achieve targets
· Committed to developing own knowledge as well as Colleagues
· Flexible and adaptable approach - able to embrace change
· Influencing and decision making skills
· Good analytical and organisational skills
· Insurance Based Qualification (Cert CII etc.) desirable


Benefits For You
Please find some of the great benefits we offer here at Hastings Direct:

· Competitive basic salary which we will share with you upon shortlisting, but do feel free to email the Recruitment team for more details in advance of your application -
· Up to 5% bonus earning potential
· 25 days holiday (+ bank holidays)
· Life assurance
· Competitive pension
· Flexible benefits (e.g. buy or sell additional holiday)
· Discounted Hastings Direct products


Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.

Company

Founded in 1996 in Bexhill-on-Sea, East Sussex, we’re one of the UK’s fastest growing general insurance providers, offering a full range of car, van, bike and home insurance products.

It’s our attitude and the way we run our business that makes us different. Our data driven, digitally-focused business model enables us to remain agile, price effectively and to deliver refreshingly straightforward service and products for customers. All of our actions are based on our 4Cs way of doing things. We focus on getting it right for our colleagues, customers, company and community. It’s our colleagues who help drive our growth, so we give them all the support, training and development they need, as well as scope to tell us how they feel about life at Hastings Direct.

It’s a dynamic, flexible, fun and constantly changing environment, so it takes a certain kind of individual to thrive here - just ask any of our 3,400 colleagues. If you’re clearly a Hastings Direct person, you’ll enjoy the scope to make a real difference for our customers, influence our company, benefit the communities we work in and have some fun along the way!

To find out more about us, click below:

 

Company info
Website
Mini-site
Hastings Direct
Location
Conquest House
Collington Avenue
Bexhill on sea
East Sussex
TN39 3LW
GB

Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert