Team Manager

• Reference VN-13634
• Role Type Permanent
• Location Hove
• Salary £24,000 - £28,000 depending on experience
• Closing Date 13/06/2019

Company Info

We take pride in being there for our customers. We help them deal with whatever life has in store and support them in achieving financial security; and that’s thanks to the talented and dedicated people who work with us. For us, ‘social responsibility’ is not just a buzzword. It defines us and runs through everything we do for our customers and as an employer. And working with us, you’ll get a competitive reward package and have the flexibility and autonomy to deliver your personal, business and career goals.

Department Info

At Legal & General Insurance we look after our customers throughout life, death and everything in between so that you know that everything that’s important to you is protected. With over 180 years’ experience in providing Insurance policies, our customers trust us to be there and to do the right thing.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

Job Duties

EXPECTATIONS WITH COLLEAGUES

Lead and engage their team

Provides inspirational leadership by developing, coaching and empowering people that embeds a culture of people engagement and value. Leads with a human touch by knowing and understanding their people as individuals and role modelling the values and behaviours with a positive can do attitude:

Holds honest and meaningful conversations with their people around performance and behaviours through regular reviews.

Encourages their team positively, recognising and rewarding people where appropriate

Performance below expectations is promptly addressed in an honest and constructive way and where required undertakes formal action on performance, behaviours and absence in line with L&G policies, procedures and framework.

Supports succession planning around personal development.

Ensures their team’s well-being and attendance is managed in line with published standards, conducting effective and timely return to works and tailoring absence plans to individuals where appropriate.

Encourages feedback and supports positive action to develop strong working relationship.

Recruits people with the skills and behaviours to complement the team to deliver our strategy and vision.

Facilitate the growth of their team

Takes full accountability in getting the best out of every person in their team:

Is able to use a range of coaching methods and techniques based on the needs of each individual and the circumstances to help people achieve their objectives, personal development and career goals.

Monitors the work of their team on a regular basis to give constructive and actionable feedback to improve the performance in line with internal documented standards.

Is able to use a range of management information and observations to review performance and set clear expectations, documenting this clearly to track on going performance improvements.

To work in partnership with all stakeholders

Develops mutually beneficial relationships with all internal and external stakeholders to deliver the best outcomes for our customers, people and the business:

Communicates clearly and confidently on a wide range of subjects to ensure messages and outcomes are understood clearly by all.

To manage the team in accordance with the company's policies and procedures, including the Partnership Agreement, so that the team’s business objectives are achieved consistently.

Adapts communication style to interact with different audiences and situations.

Understands the business area strategy and how their work supports this.

Manages the team in accordance with the company policy and procedures.

Contributing positively to the planning, forecasting and the allocation of work to the team to ensure work is completed in line with published standards.

EXPECTATIONS WITH CUSTOMERS

Enhances the customer experience through a culture of continuous improvement

Creates a culture in which people put the customer at the heart of decisions and constructively challenges the way we work to improve the customer journey and efficiency:

Creates an environment for the team to deliver outstanding service that makes it easy for our customers to do business with us, in line with published service levels and agreement, utilising feedback and management information to improve the customer experience.

Has knowledge of processes, systems and procedures to support and take ownership of complaints and escalations.

Facilitates and leads an environment where people can raise ideas to continuously improve the way we do things and supports/leads these through to project implementation.

EXPECTATIONS WITH SHAREHOLDERS

Regulatory and operational risk

Protect our customers, people and shareholders by complying with regulatory requirements and operational risk guidelines.

Has knowledge and awareness of internal policies and controls.

Proactively ensures compliance with these within their team to minimise risks

Timely completion of risk controls each month, raising ad hoc risks and issues and ensuring any on-going issues are on track and up to date.

Ensures the completion of all mandatory learning before established deadlines.

EXPECTATIONS FOR PERSONAL DEVELOPMENT

Self-Development

Proactively manages their own personal development in order to reach their potential and is capable and confident to support and deputise for their line manager when required.

 

Skills Required

Specific Experience

Enthusiastic, self-motivated individual who uses their own initiative

Takes pride in delivering expected outcomes

Ability to thrive in a team environment

Effective communication skills

Able to understand and interpret a range of MI

Embraces, owns and leads change

Ability to work in a fast paced environment

Open to working flexible shift patterns

Problem solving and decision making skills

Able to plan and organise their time and workflow

Technical Knowledge

Understanding of HR policies and procedures

Product, system and processes used with the respective business area

Regulatory and operational risk awareness

Awareness of business strategy

Good level of knowledge and principles of Insurance

Knowledge of products, processes procedures of relevant business area.

Benefits

Whatever your role, we reward ability, performance and attitude with a package that looks after all the things that are important to you. Our employees have a wide range of benefits including a generous pension scheme, life assurance, 25 days’ holiday, private medical insurance, discretionary performance related bonuses, paid overtime, a variety of share schemes, discounts at both a huge range of high street stores and our own great products, your hard work will be rewarded when you join us.

For further information, please contact Rachel.Varney@landg.com