Customer Care Professional - Merchant - Dutch Speaking

Brighton, East Sussex
12 Jun 2019
10 Jul 2019
Contract Type

You’ll delight your customers with unforgettable and unexpected experiences.

If you are passionate about delivering extraordinary service, results driven and interested in working for a world-class global brand, then the American Express Customer Care Professional position may be an ideal fit for you. In this role you will ensure extraordinary customer service by swiftly and accurately responding to phone calls from our Merchant customers, making it easy to do business with us, while solving customer issues and celebrating their value to us. The role also involves back office tasks such as mail correspondence and cases from our external and internal customers and financial back office tasks.

This role is part of a multilingual team and with an array of varied tasks and responsibilities:

  • Handling inbound and outbound phone calls to our valued customers
  • Working closely with other teams and departments within the business
  • Liaise with third party submitters and terminal providers
  • Creating and handling of invoices to our customers
  • Dealing with incoming and rejected payments
  • Account reconciliation

As a Customer Care Professional, you add incremental value on each and every interaction with a stated outcome of exceptional feedback from our customers and increased customer loyalty. You will be responsible for evaluating and analyzing account and financial information and recommending tailored solutions to the Merchants, reinforcing the benefits American Express offer.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.


Required skills:

  • Must be fluent in Dutch and English (written and spoken)
  • Exceptional listening and relationship building skills
  • Effective and accurate decision-making skills
  • Ability to multi task and easily adapt to change
  • Strong written and verbal communication skills including active listening
  • Proficiency in keyboarding and navigating a Windows environment
  • Ability to work independently as well as part of a team

American Express are pleased to offer a competitive international relocation package for the right candidate that possess the correct right to work in the UK. Further details and conditions will be shared on application.

Why American Express?

There’s a difference between having a job and making a difference.

American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.

We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.

Because we believe that the best way to back our customers is to back our people.

The powerful backing of American Express.

Don’t make a difference without it.

Don’t live life without it.

To complete your application please click on the links below. However, if you require any assistance with the completion of this process – or need any reasonable adjustments to be made – then please contact the Recruitment Team on or 00800 83 000038 (for Russia based candidates 810 800 83 000038).

ReqID: 19011047
Schedule (Full-Time/Part-Time): Full-time

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