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Technical Customer Service - Home Based, Including Weekends

Employer
Pier Recruitment
Location
Burgess Hill, West Sussex
Salary
£12.80 - £13.80 per hour + holiday, pension, bonus
Closing date
27 Jun 2019

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Sector
Healthcare
Function
Customer Service
Contract Type
Temporary
Hours
Full Time

Job Details

Are you looking to work for an award-winning, top employer in Sussex? Are you resilient, positive and able to problem-solve?

I am recruiting on behalf of a company based in Burgess Hill for a home-based Technical Customer Support Advisor. Working 37.5 hours a week, the hours are 7am-4pm. This will include Saturday and Sunday every week, and 3 other days in the week - these 3 days will be flexible. Although this is home-based, you need to be based within 2 hours of Burgess Hill as you will be required to go into the office still for training, reviews and updates. Sometimes this may be at short notice.

This role is a temporary, ongoing contract, which will be paid weekly through Pier Recruitment.

Training will take 6 weeks and be based within the company offices in Burgess Hill, Monday-Friday 9am-5pm. Once completed, you will be given all required hardware to be able to be based at home.

This is a fantastic opportunity to join a leading company. You will be fully supported and be able to take advantage of the various benefits they offer when onsite, such as a gym, subsidised restaurant and free parking.


Duties will include:

  • Taking inbound queries via telephone and email in relation to a specific product
  • Dealing with distressed patients - as these are calls are out of hours, they will often be emergencies
  • Offering support and advice or escalating where necessary
  • Processing orders
  • Extensive database management
  • Building strong working relationships
  • Other duties as required

Experience required:

  • Emergency call/situation trained
  • Strong technical mind
  • Customer focused
  • Confident making decisions
  • Patient and able to calmly deal with distressed people
  • A background in support for either a product or a service
  • Be comfortable working alone
  • Excellent communication skills and telephone manner
  • IT literate

This is a long term temporary opportunity; please only apply if you can commit on an ongoing basis. Please apply today or call Daisy at Pier for more information.

Pier Recruitment does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Pier Recruitment acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

If your application is successful a consultant will be in contact with you within the next 2 working days. If you do not hear within 7 days please call the office as we always wish to provide 100% customer service.

Company

Founded in 2012, Pier Recruitment is a bespoke recruitment agency designed to bring service back in to the industry – something which has sadly been neglected in recent years!

We are interested in your career, what you really want to do and how you want to progress. We understand that people need change, they need to grow and develop, and sometimes they need to move in to a completely different industry sector. Whether it’s a permanent, temporary or contract position you are looking for – we will find it for you!

Pier Rec

To find out more, click below:

 

Company info
Website
Telephone
01273 874154
Location
Intergen House
65-67 Western Road
Hove
East Sussex
BN3 2JQ
GB

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