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Customer Service Executive - B&CE

Employer
Manor Royal Business District
Location
Crawley, West Sussex
Salary
£18,000 to £20,000 plus company benefits
Closing date
17 Jul 2019

Job Details

b&ce

Have you worked in a customer service environment either from a call centre or perhaps looking to move away from retail and into an office role to progress your career? We're a not-for-profit organisation creating simple financial products based in Crawley West Sussex and due to growth we have a number of opportunities available in our Customer Service teams.

Working in our award winning contact centre you will be handling customer service queries managing all customer activities across a range of products to ensure exceptional levels of service are delivered continually in line with agreed service standards. You will identify, escalate and analyse each customer call and transfer over to the relevant departments if needed and support and promote B&CE and The Peoples Pension to customers, Strategic Business Partners, Advisors and Third Parties.

Duties:

  • Answering and resolving Inbound customer service queries managing relationships with direct customers, Business Partners, IFA’s and Strategic Partners including third party providers.
  • Support and promote the People’s Pension proposition by proactively developing good working relationships with Customers.
  • Transferring calls to the relevant department as per customer needs.
  • Maintain a detailed knowledge and understanding of legislative and regulatory requirements.
  • Ensure exceptional levels of customer service are delivered continually.

Experience:

  • Previous experience of working in customer service environment.
  • Working knowledge of Pensions or Financial Services industry an advantage.
  • Be able to communicate information confidently and clearly – both written and verbally.
  • Educated to GCSE standard or equivalent.

The perks:

Our people are our strength so finding ways to value and reward them is important to us. That’s why we offer an award-winning pension – it’s what we’re good at – plus health care cover, an onsite gym, access to a personal trainer… even the odd massage. And if they’re feeling peckish after all that activity, they can always refuel in our subsidised restaurant or grab some fruit – we get a big delivery every week. Discover more of B&CE’s employee benefits including our training programme, which is designed to give our people the support they need to develop a fulfilling career.

B&CE is an equal opportunities employer. We believe everyone has the right to be treated fairly, with dignity and respect. We are committed to treating all our people (and all who apply for a role at B&CE) equally

Company

Manor Royal Business District is the biggest business park of the Gatwick Diamond area and one of the south east's premier mixed activity employment hubs.

Enviable location and connections

Situated at the heart of the Gatwick Diamond on the Sussex and Surrey county borders, just two miles from London Gatwick Airport, a major motorway junction (M23 Junctoion 10) and two mainline railway stations (Gatwick Airport and Three Bridges), Manor Royal is a popular choice for a diverse range of occupiers including a host of blue chip global brands.

Manor Royal in numbers

  • One of the biggest business parks in the South East.
  • Covers an area of 539 acres – that’s over 300 football pitches.
  • 700 properties
  • 500 businesses
  • 30,000 people

Manor Royal more than a number

Since the formation of the Manor Royal Business Group (MRBG), an association of Manor Royal based business and firms, being on Manor Royal means being part of something. You’re never just a number.

Manor Royal makes sense

Scale, diversity, location and great connectivity with a property offer to match means Manor Royal based firms are never far away from their suppliers, customers and a talented workforce.

Pay us a visit

Visit www.manorroyal.org to find out more and to get in touch

 

Company info
Website
Mini-site
Manor Royal Business District
Location
7 Magellan Terrace (Ground Floor)
Gatwick Road
Crawley
West Sussex
RH10 9PJ
United Kingdom

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