Recruit UK are working on an excellent opportunity for a Desktop Support Engineer in Horsham to join a Wealth Management Practice.

Duties will include:

(This is not an exhaustive list of the duties to be performed. Job descriptions do not limit the tasks that an employee may reasonably be requested to perform. Changes in job descriptions may be necessary as the needs of the Organization change over time.)

• Receive and respond to incoming calls, e-mails and service desk tickets regarding issues that arise, prioritising as necessary, resolving them within agreed timescales and escalating to other members of Infrastructure, as appropriate.
• Perform daily routine maintenance checks on key systems.
• Accurately document instances of hardware failure, repair, installation, and removal.
• Oversee installation, configuration, maintenance, and troubleshooting of end user hardware, software, and peripheral devices, including telecoms.
• Account Management - create, issue and manage/maintain corporate accounts for joiners/leavers, following a fully auditable procedure.
• Liaise with and provide education to staff on computer operation, new user training, Infrastructure Policies & Application use within the business and other relevant issues.
• Help and support the IT team in deploying and rolling out internal software applications.
• Maintain stock levels for consumables and hardware.
• Ensure that client-side Endpoint protection and systems updates are active and applied to all workstations at all times.
• Maintain an inventory of all IT Assets as directed by the Infrastructure Manager.
• Monitor and test PC performance and provide statistics and reports to the Infrastructure Manager, as required.
• Ensure that the company complies with regulatory standards and best practices. Also help oversee IT related verifications, audits and due diligence.
• Evaluate, develop and implement policies and procedures related to computer systems operation and development.
• Manage and update Windows OS images and document up-to-date build information.
• Travel to other sites occasionally to coordinate efforts and instruct users

What’s in it for you:

• Holiday entitlement starts at 22 days, rising to 25 days plus bank holidays (1 day with each completed year of service)
• Onsite parking (Horsham)
• Up to 5% matched employer pension contribution
• Private healthcare
• Death in Service which is up to 4 x basic salary
• Critical Illness Cover up to 2 x base salary
• Life Assurance
• Employees Shares Scheme: Eligibility after 1 years continuous service, the number of shares available each year is decided by the board of Directors. There is no fee for the shares as they are a gift from the Company.

Skills and experience required:

• Demonstrable technical knowledge of current network protocols, modern client operating systems (Windows 10), and best practice IT standards.
• Good understanding of networking principles, including TCP/IP coupled with an understanding of Active Directory, machine builds via Imaging.
• Ability to troubleshoot user problems in a timely and accurate fashion and provide end user training and assistance where required.
• Excellent interpersonal, time management and communication skills- both written and oral.
• Customer focused and can present ideas and concepts in user-friendly language.
• College Diploma / GCSE / A-Level in the field of computer science or information systems or a related discipline preferred.
• At least 1 years in a previous technical helpdesk or desktop support role, troubleshooting and diagnosing faults in hardware such as desktop PCs, laptops, printers, telephones and mobile devices.
• Flexible and willing to work outside core business hours as required.