Business Analyst

Location

Brighton

The Business Analyst will work with business & IT stakeholders to determine the necessary target operating model and scope/business requirements for initiatives in the Bupa Global Change portfolio. The BA will then subsequently support the delivery of these initiatives

Main Responsibilities

• Help define and iterate the target operating model (TOM) across the dimensions of systems, data, processes and people

• Ensure business requirements/user stories are captured and understood and are aligned with business strategy

• Be able to use a variety of techniques (e.g. workshops) to understand, document and confirm the ‘as-is’ and ‘to-be’ business processes (using BPMN), and to elicit and elaborate business requirements

• Ensure business process metrics/business outcomes are understood, and that the ‘to-be’ state will enable those metrics/business outcomes
• Where necessary, act as a proxy Product Owner when working on initiatives using Agile(Scrum), and be able to create a product backlog (Epics, Features, User Stories, Acceptance Criteria)
• Ensure non-functional requirements are captured
• Support the definition of IT solution options that align with technology strategy and satisfy the business requirements
• Support the effective delivery of programmes and projects to provide optimal outcomes and enable the organisation to deliver its strategy.
• Support business readiness activity associated with projects to ensure the change is adopted and embedded in business as usual.
• Provide and encourage innovation within the Business Analysis team and IT and Change organisation.
• Promote a customer centric culture through managing change, partners, processes and empowering team to do what is best for the internal and external customer.
• Establish and maintain strong, effective and trusted relationships with key stakeholders across the business.
• Comply with and take into account any requirements from the UK regulators and/or any applicable local regulatory requirements.

The Ideal Candidate

Essential:

• Expert knowledge of business process analysis (including BPMN)
• Good knowledge of Agile(Scrum)
• Good knowledge of tools and techniques such as UML, Behaviour Driven Development, Kanban, MS Visio, MS Project and data modelling
• Resilient and calm under pressure
• Excellent stakeholder management and communication skills at all levels
• Structured strategic thinker
• Commercial awareness and negotiation skills

Preferred:

• A degree-level qualification
• BCS Advanced Diploma or equivalent

About The Company

Bupa’s purpose is longer, healthier, happier lives.

As a leading global health and care company, we offer health insurance, medical subscription and other health and care funding products; we run care homes, retirement and care villages, primary care, diagnostic and wellness centres, hospitals and dental clinics. We also provide workplace health services, home healthcare, health assessments and long-term condition management services. We have 32M customers globally. With no shareholders, we invest our profits to provide more and better healthcare and fulfil our purpose. We employ 86,000 people, principally in the UK, Australia, Spain, Poland, New Zealand and Chile, as well as Saudi Arabia, Hong Kong, India, and the USA.

We have grown significantly, particularly through 2013 to 2015, when we accelerated execution of our strategic vision. We are similar in revenue and profit to Marks & Spencer, and larger than Heinz in revenue. Because Bupa does not have shareholders it does not have a listing, but if it did it would be in the FTSE 100. Bupa is not a mutual or a charity but a company limited by guarantee that seeks to maximise its profits in order to fulfil its purpose. With customers in virtually every country in the world and 70% of its revenues now generated outside the UK, Bupa is a truly international organisation.

Bupa's Strategic Framework

Our strategy has three pillars: Customers, People, Performance. It puts our customers front and centre in the context of today’s digital age. As a service organisation, everything we do for our customers relies on our people and partners, so being a place where people love to work is critical to our success. This, combined with disciplined risk and capital management, is how we will deliver strong and sustainable performance.  We are looking for individuals who share in our values and this strategy, and are capable of delivering outstanding results for the business.

Bupa Global

Bupa Global provides products and services worldwide to people who want access to premium health and care at home or as they study, live, travel or work abroad. We provide international health insurance, travel insurance and medical assistance to individuals, small businesses and global corporate customers all around the world.

Bupa Global has over 1,800 employees and has offices in London and Brighton (UK), Miami (USA), Copenhagen (Denmark), Hong Kong (Greater China), and Dubai (UAE), as well as in Egypt, Mexico, the Dominican Republic, Bolivia, Panama, Guatemala and Ecuador. Bupa Global is currently organised around five regional hubs: Bupa Global Africa, India & Middle East; Bupa Global Greater China; Bupa Global Latin America; Bupa Global North America and Bupa Global Europe.

About Bupa Global and Bupa International Markets

Bupa's Strategic Framework

Our strategy has three pillars: Customers, People, Performance. It puts our customers front and centre in the context of today’s digital age. As a service organisation, everything we do for our customers relies on our people and partners, so being a place where people love to work is critical to our success. This, combined with disciplined risk and capital management, is how we will deliver strong and sustainable performance.  We are looking for individuals who share in our values and this strategy, and are capable of delivering outstanding results for the business.

International Markets

Bupa’s International Markets (IM) unit has 16 million customers across all continents around the world. It manages a portfolio of businesses, including a large international health insurance, travel insurance and medical assistance business called Bupa Global, as well as established domestic health insurance businesses in Hong Kong and Brazil, two associate health insurance companies in Saudi Arabia (34.25% Bupa ownership) and India (49% Bupa ownership), and Hong Kong’s largest private clinic network.  

Bupa Global

Bupa Global provides products and services worldwide to people who want access to premium health and care at home or as they study, live, travel or work abroad. We provide international health insurance, travel insurance and medical assistance to individuals, small businesses and global corporate customers all around the world.

Bupa Global has over 1,800 employees and has offices in London and Brighton (UK), Miami (USA), Copenhagen (Denmark), Hong Kong (Greater China), and Dubai (UAE), as well as in Egypt, Mexico, the Dominican Republic, Bolivia, Panama, Guatemala and Ecuador. Bupa Global is currently organised around five regional hubs: Bupa Global Africa, India & Middle East; Bupa Global Greater China; Bupa Global Latin America; Bupa Global North America and Bupa Global Europe

Time Type

Full time