Claims and Insurance Professionals
Red Flag Recruitment are seeking highly motivated and target driven Claims and Insurance Professionals to join a busy call center based in Brighton, Sussex.
Duties and Responsibilities of a Claims and Insurance Professional:
- Deliver a remarkable customer experience through handling claims and insurance policies.
- Achieves and exceeds personal/team targets/KPI’s.
Working Days: Monday to Friday 10.00am – 6.00pm
Salary: Up to an OTE of £24,000k- £30,000/annum (to include uncapped commission) and staff incentives.
- To build and maintain a good working relationship with colleagues within and outside the team.
- To undertake in-house training of new procedures and general customer service to the required standards.
- To be a good team player and have excellent communication skills
- To attend the daily briefings, weekly and or monthly formal team meetings
- To be flexible and carry out any other duties (data entry, administrative tasks etc.) as and when required by the management.
- To liaise with customers and give accurate advice/information customer care policy is adhered to at all times.
- Communication with customer service staff and supervisors relating to calls/emails received
- To provide an effective customer care policy to the customers and clients by responding to all queries with professionalism and urgency
- Always present a professional impression of the Company by adopting high standards of dressing (in smart office wear), ensuring the highest level of cleanliness and presentation is achieved at all times.
- To operate to the required levels of customer service standards
- To positively contribute to the success of the team, the contract and the company.
- To be an ambassador of the company’s values and standards at all times
Preferably with at least one year of call center experience, but this is not 100% essential as training will be provided
- Fluent and strong English communication skills
- Excellent Phone Manner
- Well-developed customer service skills
- IT Literacy
- Excellent Data Entry Skills
If you feel this role is ideal for you, please send your CV to Emma Sharp at Red Flag Recruitment LTD