IT Technical Customer Support Specialist

7 days left

Location
Brighton, East Sussex
Salary
£27,000
Posted
02 Jul 2019
Closes
30 Jul 2019
Sector
Healthcare
Contract Type
Permanent

IT Technical Customer Support Specialist

Job Description:

IT Support Specialist

Brighton

Permanent

£27,000

Full Time

A bit about us

Bupa is one of the most well-known and respected healthcare businesses in the world, because what we do matters. From our contact centres to our care homes; health and dental centres to our state-of-the-art hospitals across all four corners of the globe, every part of our operations are dedicated to our purpose of helping people live longer, healthier, happier lives.   We pride ourselves on working with brilliant people who put our customers at the heart of everything they do.

About the area you’ll be working in

From Finance and IT, to Marketing and People (HR) our support functions are the backbone of our UK operations. We may not deal directly with our customers, but we play an absolutely vital role in making sure that our customer–facing teams get all the support they need to deliver the very best service. 

What you'll be doing

In this role you will provide expert technical analysis & fault resolution to all TechBar and Desktop related problems and requests. You will assist IT Colleagues in the resolution of infrastructure and software related support issues where appropriate. Your focus will be on providing a professional customer focused service.

What’s a typical day?

You will need to be able to resolve customer IT support queries on a wide range of technologies. You would take ownership of Bupa incidents, providing a face to face first-time fault resolution where possible and advice and guidance on Bupa IT policies and process. In order to ensure that all interactions are logged in ServiceNow, updated and progressed to resolution where possible. You would be establishing, developing and maintaining credible working relationships with business contacts, being an ambassador for IT at Bupa. In addition to this you would ensure that all requests and problems logged with the IT Service Centre are progressed and resolved and the customer is updated with progress as defined in the SLA. Recommending opportunities and to participate in the delivery, of activities that will improve overall customer satisfaction and ensure continuous improvement of the service that IS delivers to its customers would be part of the role as well.

Who we’re looking for?

What’s it like to work here?

As you’ll already know, we want people to ‘love working here’, so much so that’s it’s at the top of our agenda and something you’ll hear a lot about here at Bupa.  We offer our people a great range of benefits, many of which are flexible and can be tailored to suit what’s most important to you.  We’re a healthcare company so there’s a huge focus on our people’s health and wellbeing, supported by a healthy work-life balance and workplaces which are friendly, appealing spaces to support you to be at your best.

We’re an inclusive organisation that celebrates diversity and welcomes everyone – all talents and backgrounds. Bupa strives to make sure that every applicant is assessed solely on the basis of personal merit and qualifications, regardless of gender, sexual orientation, pregnancy or maternity, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. 

If you’d like to learn more, please visit www.bupa.com

  • Strong people skills
  • Confident and able to display composure when under pressure.
  • Logical approach with an aptitude for problem solving.
  • Exceptional Customer Focus.
  • Technical knowledge and experience supporting and/or using Microsoft desktop products including but not limited to;
  • Windows 7, 10 and Apple Mac OS.
  • RSA and Multi Factor Authentication.
  • SCCM, Active Directory
  • Understanding of infrastructure components (e.g. Network, Exchange, Citrix – as applicable)

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