Skip to main content

This job has expired

Senior Operations Manager

Employer
Hastings Direct
Location
Bexhill-on-Sea, East Sussex
Salary
Competitive
Closing date
31 Jul 2019

View more

Sector
Finance, Insurance
Contract Type
Permanent

Job Details

Senior Operations Manager

Due to continued growth and expansion of our brand, an exciting opportunity has arisen for a Commercially focused leader to join our Telematics team.

Leading our external and internal operations working collaboratively with the wider business areas, to ensure strong level of governance.  

About us

Hastings Direct is a fast growing, digitally focused general insurance provider of products and services to over 2.7 million customers in the UK. We've doubled our customer base in just three years and we now employ over 3,400 colleagues.

It's our attitude and the way we run our business that makes us different. We focus on getting it right for our colleagues, customers, company and community. It's a dynamic, flexible, fun and constantly changing environment. You'll enjoy the scope to make a real difference for our customers, influence our company, benefit the communities we work in and have some fun along the way. 

The Role
You will report directly into our Head of Telematics, partnering our third party suppliers ensuring we have the right level of governance in place externally and internally to achieve our objectives, and in turn that our partners are delivering on their commitments to us.

Based at our Group Head office, down by the sea in Bexhill, this is a great opportunity to make a real difference for our colleagues and customers, ensuring key operational requirements are being met.
 

Your remit will include the following:

  • Lead on our third party relationships to ensure we have the appropriate level of governance in place and we’re achieving our aligned objective and acting as a good  partner
  • Ensuring management of monthly and annual  meetings with senior stakeholders are in place
  • Supporting to drive continuous improvements in our relationships with partners
  • Managing operational performance (e.g, service levels) and acting as the key point of contact for all day to day operations both internally and externally and ensuring a strong level of governance is in place
  • Ensuring our all regulatory obligations are met (inc. new initiatives) as well as management of the Telematics risk register and breaches managed quickly and effectively with key stakeholders aware of current statuses
  • Responsible for ensuring  clear and documented processes within Telematics to reduce single points of failure
  • Responsible for cost management in the team, ensuring our operational spend is on target whilst also looking for new cost efficiencies

Skills and experience we are looking for:

  • Basic commercial awareness and an understanding of what makes a successful and profitable business
  • Excellent communication skills and stakeholder management at all levels
  • The ability to work under pressure and prioritize accordingly
  • Experience working with 3rd parties
  • Experience of managing internal and external operations
  • Ability to manage key operational SLAs
  • Good knowledge of MS Excel 

Personal attributes:

As a growing business this role is critical to our delivery and success, it will be exciting, busy, varied and challenging so a roll sleeves up, hands-on approach is an absolute must. 

  • Natural problem solver and decision maker, who communicates effectively to all stakeholders.
  • This is a dynamic, fast paced working environment – candidates should be comfortable working within that setting and demonstrate a proactive working style.
  • Great attention to detail – systematic approach to managing your workload.
  • Embraces opportunities to develop and learn – shows a great level of self-awareness and drive.

Benefits for you  

Please find some of the great benefits we offer here at Hastings Direct; 

  • Highly competitive basic salary which we will share with you upon shortlisting, but do feel free to email the Recruitment team for more details in advance of your application – professionalhires@hastingsdirect.com
  • Up to 10% bonus earning potential
  • £5K car allowance
  • 27 days holiday plus bank holidays!
  • Life assurance
  • Competitive pension
  • Flexible benefits – buy or sell holidays
  • Discounted Hastings Direct products
  • Discounted rail travel  

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.

Company

Founded in 1996 in Bexhill-on-Sea, East Sussex, we’re one of the UK’s fastest growing general insurance providers, offering a full range of car, van, bike and home insurance products.

It’s our attitude and the way we run our business that makes us different. Our data driven, digitally-focused business model enables us to remain agile, price effectively and to deliver refreshingly straightforward service and products for customers. All of our actions are based on our 4Cs way of doing things. We focus on getting it right for our colleagues, customers, company and community. It’s our colleagues who help drive our growth, so we give them all the support, training and development they need, as well as scope to tell us how they feel about life at Hastings Direct.

It’s a dynamic, flexible, fun and constantly changing environment, so it takes a certain kind of individual to thrive here - just ask any of our 3,400 colleagues. If you’re clearly a Hastings Direct person, you’ll enjoy the scope to make a real difference for our customers, influence our company, benefit the communities we work in and have some fun along the way!

To find out more about us, click below:

 

Company info
Website
Mini-site
Hastings Direct
Location
Conquest House
Collington Avenue
Bexhill on sea
East Sussex
TN39 3LW
GB

Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert