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Day Porter / Hotel Concierge

Employer
Alexander House Hotels & Utopia Spas
Location
DA2 7QH, Wilmington
Salary
£17,100 to £18,000 dependant on experience
Closing date
31 Jul 2019

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Job Details

DAY PORTER / CONCIERGE

The Place

Rowhill Grange Hotel & Utopia Spa, part of Alexander Hotels a private group of quality hotels of distinction just outside London.

4 Star, Award winning Utopia Spa, 38 bedroom hotel together with the Clockhouse banqueting suite and Pavilion conference venue all within the grounds of 15 acres of beautiful gardens.

Please see our website for a full list of facilities and bedrooms.

Join our Front of House team under the direction of our experienced House Manager.

 The Role

A smart, enthusiastic and confident person is sort to join our friendly Concierge team assisting arriving and departing guests to get the most out of their stay. 40 hours, 5 days per week guaranteed, year round.

•Welcoming guests on arrival to the hotel & Spa

•Assist arriving and departing guests with their luggage

•Showing arriving guests around the hotel and spa

•Answering guest queries

•Giving out information on the hotel and spa facilities helping guests to get the most out of their stay

•Making arrangements following guest requests; taxis, train times, car rentals, theatre tickets

•Giving local information and travel information to guests

•Ensuring public areas of the hotel and terraces are well presented

•Dealing with front of house deliveries

•Assisting Hotel Receptionist with reception duties

Requirements

  • Ability to complete 8 hr working shifts with hours falling between 9am and 9pm including weekend shifts.
  • Excellent standards of appearance
  • Clear communication skills both face to face and on the telephone
  • Friendly and confident communicator
  • Previous experience in a quality customer/guest environment
  • Physically fit and energetic

Benefits

  • £17,100 to £18,000 dependant on experience
  • 4 weeks holiday
  • 8 Bank holidays
  • Free car parking
  • Employee uniform

In addition you will benefit from a range of company benefits including:

Discounted hotel accommodation for yourself and your family at all hotels
Discounted hair treatments at our two Utopia Spas
Discount off all food & beverage at all hotels
Discount of individual treatments booked in our two Utopia Spas
Discount on retail products in our two Utopia Spas
Refer a friend staff recruitment scheme In additional you will enjoy a range of other benefits when you celebrate your 1 yr, 3 yr and 5 yr anniversary including; your birthday off paid, complimentary overnight stays, complimentary lunch/afternoon tea and service related holiday  

Company

Welcome to Alexander Hotels .A luxury collection of boutique, country house hotels and spa hotels near London. All surrounded by stunning countryside, these privately owned and stylish four and five star hotels comprise of Alexander House Hotel & Utopia Spa in Sussex, Barnett Hill Hotel in Surrey,  Rowhill Grange Hotel & Utopia Spa in Kent and Langshott Manor Hotel in Surrey.

At Alexander Hotels, our people take great pride in providing traditional hospitality which complements our stunning country hotels. We are always on the look out for outstanding people with the personality and confidence to shine.

Company info
Website
Telephone
01342 859752
Location
Turners Hill,
East Grinstead,
West Sussex
RH10 4QD
GB

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