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Analyst - Partner Support (Lounge Partners)

Employer
Collinson Group
Location
Haywards Heath, West Sussex
Salary
Up to £23,000
Closing date
2 Aug 2019

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Sector
Technology, IT Support
Function
Administration , Data
Contract Type
Permanent
Hours
Full Time

Job Details

Interested in joining a privately-owned business that is a leader in its field? 

We are looking to add a Support Analyst with technical experience to join our team that works with our Airport Lounge Partners. Collinson is an industry leader in this field with products such as Priority Pass and Lounge Key and we are forefront of digital change and enhancing Airport Lounge experiences.

What you get:

  • Competitive salary
  • 25 days to start
  • Opportunities for further development
  • Medical Insurance
  • GPP Pension
  • Access to Priority Pass (great if you love travelling)
  • Discounted Travel Insurance (up to 40% )

What you will do:

The Analyst works alongside team that provides support to our Lounge Partner providers (we have over 1200 in our network)

  • Partners for our proprietary registration system implemented across Europe, Africa, Middle East
  • Responsible for the technology implementations and training in the newly recruited lounges and outlets across the region.
  • Liaison with the partners regarding technology and day-to-day processes
  • Quickly comprehend existing tools, procedures and reporting processes;
  • Configure and troubleshoot mobile point of sale and card reader devices;
  • Track lounge inventory
  • Support to the end-user, including but not limited to inquiries for supplies, hardware replacement, month-end packages coordination and escalation of monthly reconciliation issues

What experience would you ideally have?

  • Working in a Technical or Administrative Support position supporting business solutions and end-users remotely.
  • Technical and/or customer support experience.
  • Experience in business solutions.
  • Proficiency with Microsoft Office tools: Word, Excel, PowerPoint.
  • Proficiency with Microsoft Windows  XP, 7, 8 and 10.
  • Proficiency with process mapping.
  • Basic networking skills.
  • Language Skills would be an advantage

Company

Collinson is a global loyalty and benefits company. Our expertise, products and solutions help some of the world’s best known brands to acquire, engage and retain customers.

Our unique expertise and insight into frequent travellers allows us to create solutions for our clients that inspire greater customer engagement to drive more profitable relationships, enrich their travel experiences, protect what matters and assist in in times of need- all supported by our 2,000+ passionate employees.

Company info
Website
Telephone
01444 444378
Location
Perrymount Road
Haywards Heath
West Sussex
RH16 1DN
GB

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