Skip to main content

This job has expired

Customer Service Call Centre

Employer
OneFamily
Location
Brighton, East Sussex
Salary
£18,600
Closing date
5 Aug 2019

View more

Job Details

A call centre but not as you know it! Are you a Customer service Champion? Do you enjoy being on the first point of contact for our new and existing customers?

We are looking for computer literate word, email, in house systems (with training) to deal with inbound calls from our customers, listening to their concerns, servicing their accounts understanding what’s gone wrong, then delivering an effective, fair and correct outcome.

You’ll get to the heart of the issue, and with your humour, empathy and brilliant listening skills, will guide them through their journey with us. 

Skills / Experience / Knowledge:

  • Customer focused - the ability to see through complicated situations, understand the impact on the customer, and being creative in your approach to problem solving - getting to the heart of what really matters
  • Excellent verbal and written communication skills - able to communicate in a way that reflects the brand and is also tailored to an individual customer’s needs in a clear, balanced and thoughtful way
  • Exceptional interpersonal skills - able to build effective relationships, empathy for our Customers and the ability to understand their queries.
  • Able to work independently - prioritising workloads, meeting tight deadlines and targets
  • Practical Knowledge of Office 2010 and Outlook
  • Detailed understanding of One Family’s past and current product range, including features, T&C’s, and output (on job learning)
  • Good understanding of the FCA and PRA framework, including TCF outcomes, and how these relate to your day-to-day work (on job learning)
  • Have experience in delivering excellent customer service

What We Offer

  • Additional £500 on completing probation (perm roles only)
  • Employer pension contributions
  • Private medical care
  • Enhanced annual leave
  • Cycle to work scheme
  • Social Club and regular social events
  • Discounted travel
  • Fantastic open plan office in the heart of Brighton a stone's throw from the beach with subsidised café and outside panoramic seating.

This is your opportunity to become an integral part of a rapidly growing organisation, with an excellent culture!

How do I apply? It’s as easy as 1, 2, 3 (or 4)

  1. Go to the One Family site at   https://www.onefamily.com/
  2. Select About Us > Careers at OneFamily
  3. Register on our site, apply for your desired role or set up notifications for the role you are interested in.
  4. Or pop in to our West Street Office and ask for a member of Recruitment.

Company

At OneFamily we’re passionate about families. That’s why we’ve created award-winning financial products that can help meet the demands of a modern family life.

Whether it’s for funding towards further education, buying a house, or leaving something for loved ones, our aim is to support families during life’s pivotal moments.

From children’s savings and investments to over 50s life insurance, we want to make sure our customers and members have every opportunity to make life better for the ones they love.

We’re a Mutual, which means we’re owned by our members rather than shareholders which allows us to do things differently.  Like consistently delivering award winning levels of customer service.  Or sharing £5 million across our members which they can invest in their communities and the people they love.

Based right by the Brighton seafront for over 40 years, we’re expanding our horizons and have ambitious plans to grow. We’re looking for people who share our values, think a bit differently and want an exciting career in one of the most dynamic organisations in the sector.  

In return we’ll offer a package of benefits that helps you help your family and loved ones, including a competitive salary, private healthcare and life cover and 25 days holiday.  Plus, stay with us for two years and we’ll open a tax-free savings account which we’ll invest in on your behalf.

Fancy a chat?  We’d love to talk to you.  

Company info
Website
Telephone
01273 061102
Location
16-17 West Street
Brighton
East Sussex
BN1 2RL
GB

Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert