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Customer Service Executive

Employer
B&CE Holdings Ltd
Location
Crawley, West Sussex
Salary
£18000 - £20000/annum
Closing date
9 Aug 2019

View more

Sector
Business
Contract Type
Permanent
Hours
Full Time
Start a career at B&CE...
Are you looking for a rewarding career in a busy Customer Service department?
Do you want to work for an organisation where people come first?
We are now seeking Customer Service Executives/Call Centre Agents to join our award winning contact centre based in Crawley.
You will be handling customer service queries managing all customer activities across a range of pension products to ensure exceptional levels of service are delivered. You will identify, escalate and analyse each customer call and transfer over to the relevant departments if needed
Daily Duties:
• Answering and resolving Inbound customer service queries managing relationships with direct customers.
• Support and promote the People’s Pension proposition by proactively developing good working relationships with Customers.
• Transferring calls to the relevant department as per customer needs.
• Maintain a detailed knowledge and understanding of legislative and regulatory requirements.
• Ensure exceptional levels of customer service are delivered continually.
Keys Skills and experience:
• Previous experience of working in a customer service environment.
• Working knowledge of Pensions or Financial Services industry an advantage.
• Be able to communicate information confidently and clearly – both written and verbally.
• You will have proven ability to work as part of a team and deliver results against KPIs
• Educated to GCSE standard or equivalent.
Benefits:
Monday to Friday hours (Occasional Saturdays)
25 days holiday plus bank holidays
Health and dental cover
Onsite gym and restaurant
Generous pension scheme plus much more!
B&CE is an equal opportunities employer. We believe everyone has the right to be treated fairly, with dignity and respect. We’re committed to treating all our people (and all who apply for a role at B&CE) equally.
Interested?
If you would like to apply for our Customer Service Executive role please apply now

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