Product Support Specialist - Collins Areospace
- Employer
- Manor Royal Business District
- Location
- Crawley, West Sussex
- Salary
- Competitive
- Closing date
- 12 Aug 2019
View more
- Sector
- Aviation
- Function
- Customer Service
- Contract Type
- Permanent
- Hours
- Full Time
Job Details
Requisition ID: 17146
Want to work with some of the most talented, dedicated people on the planet? Do you value relationships, commitment, innovation and integrity? Want to be a part of a company that has been named numerous times as America’s Best Employer in Aerospace and Defense by Forbes magazine?
Then Collins Aerospace is the place for you. Join our team and build a rewarding career while helping to deliver the most trusted source of aviation and high-integrity solutions in the world.
We are currently searching for a Product Support Specialist to join our team in Crawley, UK.. At Collins Aerospace, we believe a solid work-life balance creates a healthy lifestyle and inspires creativity and innovation. We value our people and invest in their development, growth and success at our company by providing development opportunities through Collins Aerospace training, networking and mentoring.
Interested yet? Apply now and embark on your next worthwhile adventure!
Job Summary
Collins Aerospace is the global industry leader across a wide range of aviation products and services.
The Product Support Specialist will support the InFlight Connectivity Solutions team to resolve technical support queries. They will have a pro-active attitude and be passionate about customers and service, with a strong will to make a difference.
Understanding of ITIL incident management and change management processes across a truly global organisation would be highly advantageous.
Job Responsibilities
The Product Support Specialist will be responsible for:
- Ensuring incidents are managed and completed in a timely manner.
- Provisioning and troubleshooting multiple SATCOM services.
- Daily management of the team mailbox.
- Release management of software.
- Working collaboratively with multiple teams to ensure tight deadlines are met.
- Updating and creating process documentation and knowledgebase articles to improve support processes.
- Support BAU activities when required.
- Act as a point of escalation for more technical / complex issues.
- Provide training to internal and external customers on multiple applications when necessary.
- Identifying potential areas for service improvement; suggesting and planning activities to improve the customer experience.
Basic Qualifications
Advantageous skills to have:
- Excellent written and verbal communication skills.
- Good all round technical/networking skills.
- Strong organisational, time management and administrative skills.
- Excellent customer service skills.
- Excellent Microsoft Office skills, including Excel and PowerPoint.
- Good analytical and problem solving skills.
- Excellent attention to detail.
Personal Attributes:
- Customer oriented attitude.
- Able to set priorities and manage workloads in order to meet deadlines whilst paying attention to detail.
- Able to be proactive and use initiative at all times.
- Able to follow processes and procedures accurately.
- Strong organisational time management and administrative skills.
- Excellent communication (written and verbal) and interpersonal skills.
- Ability to manage high degree of multi-tasking.
- Cultural sensitivity and ability to build relationships with a wide range of people.
Collins Aerospace is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, gender, sexual orientation, gender identity, disability, or any other protected status.
Company
Manor Royal Business District is the biggest business park of the Gatwick Diamond area and one of the south east's premier mixed activity employment hubs.
Enviable location and connections
Situated at the heart of the Gatwick Diamond on the Sussex and Surrey county borders, just two miles from London Gatwick Airport, a major motorway junction (M23 Junctoion 10) and two mainline railway stations (Gatwick Airport and Three Bridges), Manor Royal is a popular choice for a diverse range of occupiers including a host of blue chip global brands.
Manor Royal in numbers
- One of the biggest business parks in the South East.
- Covers an area of 539 acres – that’s over 300 football pitches.
- 700 properties
- 500 businesses
- 30,000 people
Manor Royal more than a number
Since the formation of the Manor Royal Business Group (MRBG), an association of Manor Royal based business and firms, being on Manor Royal means being part of something. You’re never just a number.
Manor Royal makes sense
Scale, diversity, location and great connectivity with a property offer to match means Manor Royal based firms are never far away from their suppliers, customers and a talented workforce.
Pay us a visit
Visit www.manorroyal.org to find out more and to get in touch
- Website
- http://www.manorroyal.org/
- Mini-site
- Manor Royal Business District
- Location
-
7 Magellan Terrace (Ground Floor)
Gatwick Road
Crawley
West Sussex
RH10 9PJ
United Kingdom
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