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Claims Assessor

Employer
Legal & General
Location
Hove, East Sussex
Salary
Competitive
Closing date
26 Jul 2019

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Sector
Finance, Insurance
Contract Type
Permanent

Job Details

Claims Assessor

Company Info

We take pride in being there for our customers. We help them deal with whatever life has in store and support them in achieving financial security; and that’s thanks to the talented and dedicated people who work with us. For us, ‘social responsibility’ is not just a buzzword. It defines us and runs through everything we do for our customers and as an employer. And working with us, you’ll get a competitive reward package and have the flexibility and autonomy to deliver your personal, business and career goals.

Department Info

At Legal & General Insurance we look after our customers throughout life, death and everything in between so that you know that everything that’s important to you is protected. With over 180 years’ experience in providing Insurance policies, our customers trust us to be there and to do the right thing.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender identity or age.

Job Duties

The Claims Assessor will be responsible for providing a pro-active and comprehensive claims assessment and management service for a defined account portfolio, authorising and processing the payment of claims on all Group Protection Products.

Key Responsibilities

  • The role will involve triage and assessment of new Group Protection claims, determining what medical evidence to obtain in line with Legal & General’s philosophies.
  • You will provide a comprehensive assessment of Group Protection claims, deciding whether to accept or reject liability and authorise payment as per individual authority limits as agreed by the Head of Claims, whilst meeting the expectations of the IFA’s and our corporate clients.
  • You will develop and build effective relationships with IFA’s and Policyholders (employers), in order to maximise the effectiveness of our claims management processes including the provision of support for the portfolio management of defined schemes.
  • Authorise expenditure on appropriate external medical evidence to support the assessment of individual claims up to £5,000.
  • Propose expenditure on rehabilitation or work re-integration programmes where there is a suitable cost/benefit justification for doing so.
  • Where appropriate, assist in the provision of Management Data on portfolio accounts which analyses performance and identifies key trends.
  • Train, mentor and develop other members of the claims team, to improve their skill level
  • Ensure a consistent, timely and accurate level of service is maintained in line with service level agreements and promises made to meet customers’ expectations, and that are within scope of Legal & General’s Customer Experience and Treating Customers Fairly policies. Where failures are identified, provide information and feedback to the relevant areas to enable changes and improvements to be made.
  • Adhere to processes and systems to ensure that all customer data is dealt with appropriately in accordance with legislation, in particular the Data Protection Act (1995), the Access to Medical Reports Act (1988) and Legal & General’s Confidentiality Policy.

Skills Required

Qualifications, Knowledge and Skills:

  • You will have excellent communication, both verbal and written skills; analytical and risk management skills; ability to be creative and strategic thinking.
  • You will have strong claims assessment skills
  • You will have a good understanding of medical conditions and the effect these can have on an individual’s ability to work
  • You will have an awareness of the investigative and rehabilitation services provided by external organisations.
  • If successful you are encouraged to obtain the Life & Disability Claims Diploma and the Group Risk GR1 module of the FPC qualification both of which are qualifications supported by the Chartered Insurance Institute.

Benefits

Whatever your role, we reward ability, performance and attitude with a package that looks after all the things that are important to you. Our employees have a wide range of benefits including a generous pension scheme, life assurance, 25 days’ holiday, private medical insurance, discretionary performance related bonuses, paid overtime, a variety of share schemes, discounts at both a huge range of high street stores and our own great products, your hard work will be rewarded when you join us.

For more information please contact Chloe McCauley, Resourcing Lead - chloe.mccauley@landg.com.

Company

At Legal & General, we are so much more than your typical finance business. Today we are a builder, insurer, investor, landlord and city regenerator. Tomorrow? Who knows? Whether you are into numbers, digital, data or people, we offer a wide range of opportunities that will take you on a journey that is anything but familiar.

What's the best thing about working at Legal & General? In addition to being part of a business that enables you to have impact and career progression, you get to actively drive change that matters. From addressing our climate crisis and supporting our ageing population to tackling our affordable housing shortage, you will be able to actively participate in driving societal change. At the same time you will be given the opportunity to grow and enjoy our excellent benefits offering while being part of a team of straightforward, collaborative and purposeful individuals that make your actions and ideas come to life in exciting and meaningful ways.

So take a closer look. Get involved. Be curious. You may be surprised!

Click below to find out more about us:

Company info
Website
Telephone
01273 375 524
Location
Pod 6, Ground Floor
The Droveway, City Park,
Hove
Sussex
BN3 7PY
GB

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