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IT Escalation Technician

Employer
Clearpath Consultancy
Location
Brighton
Salary
From £27,000 to £30,000 per annum
Closing date
8 Sep 2019

View more

Sector
Technology
Contract Type
Permanent
Hours
Full Time

Job Description

Clearpath are recruiting for the following.

Escalation Helpdesk Technician - 

Description

This position is both an office based role but also may require on-site attendance as well. (A UK Driving License is required).

We are a well-established IT and Technology company with offices in Shoreham-by-sea, West Sussex.

This position is responsible for all escalated incidents on the Helpdesk and there is also a 24 x7 rota requirement.

The candidate must meet the following criteria:

> MUST HAVE previously worked for a computer dealer/reseller

> A sound, comprehensive understanding of IT and IT terminology including:

> Windows 2008/2012 server, including Small Business server,

> Active directory management,

> Exchange 2007 and 2010 server,

> Most popular anti-virus products, i.e. McAfee, Symantec etc,

> A good understanding of firewalls, routers, switches etc,

> Backup solutions, i.e. Backup exec, Storagecraft

> Office 365

Required Skills:

> Possess a willingness to learn and co-operate as part of a team

> Have confidence working in a busy often hectic environment

> Excellent telephone manner is required along with friendly customer service skills

> Attention to detail

> A logical approach to problem solving coupled with common sense

> Good communication, literacy and organisational skills

> Punctuality, staff must be ready to work by their start time and willing to be flexible with their working arrangements,

> Ideally live within a 25-mile radius of the office,

> Be able to work a variable shift of 8:00am to 4:30pm, 9:00am to 5:30pm or 9:30am to 6:00pm.

Responsibilities will include:

Answering telephone, analysing and dealing with escalated incidents.


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