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Head of Service Delivery

Employer
HRGO Recruitment - Eastbourne
Location
Eastbourne, East Sussex
Salary
£32000 - £38000/annum
Closing date
12 Sep 2019

View more

Sector
Technology
Contract Type
Permanent
Hours
Full Time
Due to continued growth, our Client is looking for a highly experienced Head of Service Delivery to join their welcoming and supportive team. This person will report to the Head of Operations and Head of Sales.

The purpose of this role is to be responsible for the delivery of a high-quality ICT support service. This is a newly created senior position within the business which holds responsibility for the Service Desk, Field Engineering Team and Projects Team.

The ideal candidate will be someone from a multiple service provider background who is looking for their next challenge, having experience already in liaising with external stakeholders, managing processes and IT projects, and being an effective influencer.

As this is a new role, you will start by assessing current procedures and systems and making recommendations on improvements. You will implement change control and new workflows across all departments as necessary to improve their operations.

Person Specification

We're looking for an enthusiastic and motivated person to fit in with our Clients outgoing and dedicated team. They all work together to deliver the best possible service to their clients so a real team-player is a must. Whilst the working day can be extremely busy, and at times stressful, they proudly make the effort to uphold a supportive working environment with some obligatory good-humoured banter.

Ideally our Client would prefer a candidate with ITIL practitioner professional qualifications and previous demonstrable experience of establishing an effective service management environment working with ITIL processes.

Benefits

On top of your statutory employee benefits, they offer a comprehensive package including:

Unlimited tea, coffee and hot chocolate from a commercial drinks machine
Training and development plans tailored to your individual needs
Regular company and team social events, plus participation in charity and sports events
Tax free childcare initiative
Cycle to Work scheme
Enrolment into the workplace pension scheme
Perkbox membership offering discounts at major retailers, leisure and travel operators, a free monthly cinema ticket, free weekly Caffe Nero, and more
Private healthcare after 3 years of serviceWe endeavour to respond to all applications; however, due to the large volume this isn't always possible. If you haven't heard from us within seven days, please assume you have not been successful for this particular role. Thank you for your interest and please continue to look at our website for future opportunities

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