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Application Support - Software Support

Employer
Anonymous
Location
Haywards Heath
Salary
£28000 - £33000 per annum
Closing date
19 Sep 2019

View more

Sector
Technology
Contract Type
Permanent
Hours
Full Time

Application Support - Software Support candidate sought by my client in Haywards Heath. You will work within a large team and support internal users with all application issues.
Ideally you will have exposure supporting SQL

Purpose of the role:
Ensure all assigned immediate development work, upgrades, and support requests are dealt with to agreed levels of service and customer satisfaction; whilst supporting and assisting with other staff within the IT Applications team and across the IT department.

Duties include:
* Help maintain a high level of availability and integrity for all IT systems, resolving issues & requests in the most responsive, efficient, and cost effective manner. Maintain accurate and complete logs where appropriate.
* Support and maintain software and solutions
Undertake necessary regular procedures, and check that they are successful and logged where appropriate
* Undertake (and sometimes lead) projects for new implementations and upgrades - particularly where impacting databases, software, & data. These must be on-time, fully tested, and deliver the required additional functionality in accordance with the specifications, so they achieve a smooth & gradual progression of the IT systems which can be fully and easily supported.
* Assist the IT Applications Manager to work within project budgets & expenditure - by helping to minimize costs and maximize returns on investment.
* Offer professional help, assistance, and support
* Write user documentation and guidelines that are easy for the target audience to understand. Provide support and guidance to make sure these are followed.
* Understand and adhere to all IT policies and procedures, suggesting improvements in these areas. Keep system documentation complete and up-to-date; minimize risks by spreading knowledge across multiple IT Applications and Services staff.


Experience required:
* Previous experience in supporting applications
* Experience supporting SQL or .Net applications
* Experience of identifying needs, delivering a service and developing relationships at a range of levels in an organisation
* Able to influence key stakeholders; excellent personal impact and influencing skills
* Due to the location of the offices you must be a driver

You will work a 35 hour week with no call, the client will offer a great work/life balance.


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