Pension Administration Team Leader - B&CE
- Employer
- Manor Royal Business District
- Location
- Crawley, West Sussex
- Salary
- £25,000 to £35,000 plus company benefits
- Closing date
- 26 Sep 2019
View more
- Sector
- Finance, Financial Services
- Function
- Administration , Customer Service, Financial , Operations, Senior
- Contract Type
- Permanent
- Hours
- Full Time
Job Details
You will oversee team members delivering excellent customer service and technical support, tailored to the needs of the customer, throughout the life of their relationship with B&CE. You will effectively monitor and manage the competence of all staff, and encourage and support staff development and professional progression.
Reporting to the Customer Service Manager you’ll be responsible for:
- Lead and manage staff in line with company policies and procedures, including training & development, 1 to 1’s, performance appraisals and disciplinary & grievance issues.
- Responsible for the team’s performance against agreed objectives and key performance indicators.
- Be responsible for recruiting new team members and taking part in the interview process.
- Contribute to updating operating procedures for all administration activities.
- Proactively develop individuals to maximise their ability.
You’ll enjoy working within a solutions-driven, people-focused organisation.
You’ll have a can-do attitude and work well both independently and as part of a team and be aligned with our
values of Creating Simplicity, Keeping Promises and Showing Compassion.
- Experience working in an operational financial services environment or similar industry
- Strong people management skills
- Knowledge of pension legislation (particularly auto-enrolment)
- Excellent communication, interpersonal and presentation skills
Our people are our strength so finding ways to value and reward them is important to us. That’s why we offer an award-winning pension – it’s what we’re good at – plus health care cover, an onsite gym, access to a personal trainer… even the odd massage. And if they’re feeling peckish after all that activity, they can always refuel in our subsidised restaurant or grab some fruit – we get a big delivery every week. Discover more of B&CE’s employee benefits including our training programme, which is designed to give our people the support they need to develop a fulfilling career.
Company
Manor Royal Business District is the biggest business park of the Gatwick Diamond area and one of the south east's premier mixed activity employment hubs.
Enviable location and connections
Situated at the heart of the Gatwick Diamond on the Sussex and Surrey county borders, just two miles from London Gatwick Airport, a major motorway junction (M23 Junctoion 10) and two mainline railway stations (Gatwick Airport and Three Bridges), Manor Royal is a popular choice for a diverse range of occupiers including a host of blue chip global brands.
Manor Royal in numbers
- One of the biggest business parks in the South East.
- Covers an area of 539 acres – that’s over 300 football pitches.
- 700 properties
- 500 businesses
- 30,000 people
Manor Royal more than a number
Since the formation of the Manor Royal Business Group (MRBG), an association of Manor Royal based business and firms, being on Manor Royal means being part of something. You’re never just a number.
Manor Royal makes sense
Scale, diversity, location and great connectivity with a property offer to match means Manor Royal based firms are never far away from their suppliers, customers and a talented workforce.
Pay us a visit
Visit www.manorroyal.org to find out more and to get in touch
- Website
- http://www.manorroyal.org/
- Mini-site
- Manor Royal Business District
- Location
-
7 Magellan Terrace (Ground Floor)
Gatwick Road
Crawley
West Sussex
RH10 9PJ
United Kingdom
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