Junior IT Support Technician

Surrey, Kent, Sussex
£19,000 to £22,000 dependant on experience
04 Sep 2019
02 Oct 2019
Contract Type
Full Time

Job Title: IT Technician
Hours: Full Time
Location: Kent, Surrey, Sussex
Salary: £19,000 to £22,000 dependent on experience


Alexander Hotel's, are a collection of five luxury hotels, in the 4 & 5-star market, based in the South of England. We are now looking to recruit for an IT Technician reporting to our Group IT Manager, to cover all 5 hotels, with travel required to Kent, Surrey and West Sussex.

An IT Technician is required to cover our five hotels and two spas. Supporting the Group IT Manager with ensuring the IT systems throughout the group are fully functioning allowing our teams to deliver to our guests. The support you will provide will be both telephone and onsite support to this fast paced hospitality business. This will include day to day support tasks, supporting the hotels infastructure along with general troubleshooting and 1:1 training support.


Reporting to the Group IT Manager the focus of the role will be offering support on the following systems;

  • VMWare Virtual Server environment with Veeam Backup & Recovery
  • Windows server 2016 including management tools
  • SQL servers
  • Office 365 and Azure Active Directory
  • Windows Active directory
  • Desktop support to all users across the 5 sites
  • HP Procurve/Aruba networking & switches including VLAN's
  • Desktop printer support (HP/Kyocera)
  • WiFi deployments including maintaining the wireless networks within the 5 sites
  • Mitel phone system

Our bespoke software for Hotel Reservations and Spa Booking systems – these do have support provided by the software manufacturers

In addition you will;

  • Build fix and upgrade hardware
  • Resolve software and application issues
  • Place orders with IT suppliers for equipment and services
  • Work with 3rd party suppliers
  • Being involved in and supporting IT projects
  • Provide necessary cabling in CAT5/CAT6


  • Experience with some of the above systems would be ideal but not essential
  • Good understanding of network technologies
  • Experience of troubleshooting networks, systems and printers
  • Excellent communication skills and ability to support users without your knowledge
  • Strong troubleshooting and problem solving skills
  • Ability to work alone and prioritise workload
  • A car and full licence


£19,000 to £22,000 dependant on experience

4 weeks holiday 8 Bank holidays Free car parking

In addition you will benefit from a range of company benefits including:

Discounted hotel accommodation for yourself and your family at all hotels
Discounted hair treatments at our two Utopia Spas
Discount off all food & beverage at all hotels
Discount of individual treatments booked in our two Utopia Spas
Discount on retail products in our two Utopia Spas
Refer a friend staff recruitment scheme

In additional you will enjoy a range of other benefits when you celebrate your 1 yr, 3 yr and 5 yr anniversary including; your birthday off paid, complimentary overnight stays, complimentary lunch/afternoon tea and service related holiday 

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