Business Administration Lead
We are recruiting a skilled and experienced administrator for Martlets Care agency to manage and administer the key processes relating to Quality & Compliance, Business Related Administration, Project Coordination & Assistance. Martlets Care is a home care agency that is run as a social enterprise, with all profits going to Martlets hospice. (Please note that this role is with Martlets Care agency, and not with/at the hospice).
Main duties will include:
Quality & Compliance Administration; to keep versions of all working policies, procedures and the Martlets Care Handbook up to date and to highlight/address any training or communications needs arising from any changes, to monitor and address GDPR (data protection) requirements, and to identify/address health & safety compliance needs relating to the Martlets Care agency office and community based team.
Business Administration; including the control of document versions to ensure that templates and documents used in the business are current and formatted consistently, ommunicating updates to carer pay and client charges, general office administration and production of reports and updates supporting team projects and business objectives.
Project Coordination & Assistance; including representing Martlets Care on Martlets-wide project groups as relevant to areas of role responsibility, attending staff Forums, assisting the Business & Marketing Manager with projects, internal communications initiatives and events, coordinating client surveys, assisting the Operations Lead with holiday cover for invoicing and payroll processes and assisting the Care Coordination team with telephone cover and client payments when required. Assisting the implementation of projects and processes that introduce new benefits and rewards for staff/workers.
Key Skills required:
Good working experience in administering and updating policies, procedures, handbooks and documents – gained from working with a service-led business or healthcare provider Demonstrable knowledge of and experience in addressing health & safety and data protection issues in a business setting. You may also have experience of administration relating to employment contracts. Accuracy and attention to detail relating to use of English language and figure work, combined with a good standard of general education Good skills in using Microsoft Office (Word, Excel and Powerpoint) and possibly experience of using other software and systems - which might include Sharepoint, Adobe Cloud, WordPress, SurveyMonkey, StaffPlan, relational databases, social media for business purposes. Skilled in using MS Excel to run data reports and evaluate data variances Professional and confidential in dealing with sensitive issues relating to clients and colleagues Excellent professional telephone mannerand listening skills A team player, with proven ability to develop and maintain effective working relationships both externally and internally Able to balance the need to be both self-motivated and to take instruction regarding workload and projects Ability to work flexibly with set objectives and adapt to change processes, to achieve the aims of the organisation.
In addition to the above salary, we also offer a range of company benefits.
This role is Part Time - 22.5 hrs per week. The hours must be three full weekdays you can routinely work.
Please note that offers of employment are subject to receipt of satisfactory pre-employment checks. If you need any reasonable adjustments throughout the recruitment process, please let us know.
Interviews will be held on 24 September 2019.