Deputy Manager (Community & Day Services)

North Chailey, Lewes
Between £24,592-£27,283
09 Sep 2019
25 Sep 2019
Care, Social Care
Contract Type
Full Time


Job Title

Deputy Manager (Community & Day Services)

Reports to:

Pathways & Hub Manager


SCP: 27 - 30  £24,592 – £27,283

Hours of work:


Job Purpose:

The position of deputy manager is to support the operational needs across three unique social care settings. The job holder will work closely with the department managers and support with all aspects of the day-to-day operations, including recruiting and managing staff teams, delivery of support, managing budgets and ensuring that the quality of the services provided exceeds standards.

Main Duties & Responsibilities:

Management of service delivery:

·         To work alongside and deputise for the department managers to ensure that the services, where appropriate run in line CQC requirements.

·         In the absence of the department managers, to manage and co-ordinate the operational needs of Pathways and the Hub.

Management of support:

·         To gain knowledge of the different methods of communication used and to ensure that staff make proper use of them in order to enable and empower children and young adults to be heard and understood.

·         To work in close liaison with staff from other departments, such as; Futures Life Skills Centre and the Social Care administrative team to ensure consistency with systems and processes.

·         Take part in the out of hours emergency on-call rota and ensure all emergency on-call issues are dealt with effectively, such as covering calls either directly or indirectly when community support workers are sick or absent. This will include working as part of the out of hours on-call team.

·         To work flexibly as times may arise when you may be required to work early and late shifts, weekends and Bank Holidays. This may also include working within the community or other locations onsite.

·         When required, provide all aspects of personal care, maintaining privacy and respecting dignity for children and young people at all times.

Management of Staff:

·         To plan and implement regular staff supervisions, performance management and annual appraisals as delegated by the department manager. To act as a role model and to provide coaching and mentoring to staff, including; Team Leaders and administrative staff.

·         Carry out spot checks (observational supervisions) when appropriate.

Management of finance and resources:

·         To support the department managers in regard to budget management and to assume authority in the absence of the department managers.

·         Future planning - to contribute towards a service improvement plan and assist the department managers with its implementation.

·         To ensure that policies and procedures are adhered to and that required records are kept such that a complete audit trail can be evidenced.

Chailey Heritage Pathways/Futures Hub:

·         Liaise with the Pathways & Hub Manager to make sure there is sufficient cover to deliver all of the care and support on time and in line with service user support plans.


·         To ensure the right Support Workers are assigned to our Service Users, and ensure that our Service Users receive continuity of care by ensuring they have the same Support Worker/s visit them - this might be a small team to take into account sickness and holiday cover.


·         Efficiently assign the schedules, using an electronic rostering system.


·         Efficiently cover any rota gaps with the appropriate workers and communicate any changes to the Service User and/or their Families.


·         Audit weekly schedules in order to complete payroll and invoicing requirements.


·         Respond to Service User enquiries within a defined area of expertise, escalating or passing on specialist enquiries as appropriate.


·         Make sure that prior to each service commencing, an assessment and risk assessment has been undertaken, and that the necessary documentation is available.


·         To participate and coordinate annual reviews alongside the Pathways & Hub Manager and other social care professionals.


·         Ensure effective communication between the Service Users, their Families/Representatives and Support Workers/Team Leaders at all times.


Manual Handling:  

·         Act as the Manual Handling Lead for Chailey Heritage Pathways and Futures Hub. 

·         Monitor and evaluate manual handling assessments for Chailey Heritage Pathways and Futures Hub for support workers in order to equip them with the skills, knowledge and information required to perform manual handling tasks in accordance with Legislation and CHF’s policies and procedures.

·         To promote best practice and a safe environment for all support workers/staff and service users.

·         To provide competent and practical support to reduce the risk of injuries to staff that may arise at work and to ensure high standards of care in patient handling.

·         Regularly liaise with CHF’s manual handling coordinator to share findings, actions, etc.

·         Ensure the manual handling database is maintained, and that details recorded are factual and relevant.

·         To provide support during the assessment stage alongside the relevant managers to identify the moving and positioning requirements of all service users.

·         To support staff during the commencement of packages in the community and be available to assist/advise as necessary.


Additional Duties:

·         To provide an efficient and effective administration service to ensure the smooth running of the services and to prepare all documentation to the highest standard of accuracy and presentation.


·         To monitor and implement effective office systems, reviewing and updating as required to complement foundation wide systems.


·         To produce reports as required by department managers, including; financial data, staffing and any specific requirements relating to the services.

·         To maintain and regularly update relevant ICT management systems i.e. rostering.

·         Assist with marketing the services provided and liaising with commissioners, prospective Service Users, Health Professionals and other agencies connected with development of the service. This may also include attending social care events.

·         To provide general administrative support to department managers, including; arranging meetings, minute taking and distribution, copying, scanning, etc.

Professional Development:

·         Undertake all induction and mandatory training in Chailey Heritage Foundation and any other appropriate training as required


·         To develop good working relationships with all members of staff and with our Young People where appropriate


·         To participate annually in Performance Management reviews



·         At all times to work within the confines of Chailey Heritage Foundation’s confidentiality of information policy and protect information held on both staff and pupils, both paper and electronic exercising discretion, tact and diplomacy


·         Complying at all times with Chailey Heritage Foundation’s policies and procedures including the Code of Conduct


Essential Qualifications

NVQ 4 or Level 5 Diploma in Leadership for Health and Social Care, or willingness to undertake within first twelve months 

Proficient numeracy/literary skills equivalent to GCSE C or above in English and Maths

Experience of working with children and/or adults with disabilities at a minimum of Senior Support Worker level

Can demonstrate knowledge and understanding of the operational and management requirements of a day and/or community service.

Able to communicate to a high standard with a range of people using a variety of communication aids.

Able to work as part of a team, and to work independently, using own initiative

Good organisational and administrative skills

Able to prioritise and manage workload

Can demonstrate good leadership and decision making skills

Able to mentor, coach staff team

Able to effectively performance manage staff with guidance from manager as required

Able to deal effectively with emergency situations

Able to make effective use of ICT

Desirable Qualifications

A comprehensive knowledge of care standards and the requirements of CQC

Good administrative and customer service skills

Experience of using scheduling systems

Essential Qualities

Positive attitude towards diversity in general and specifically towards the rights, independence, inclusion and choice for children and young people with complex needs.

Enthusiastic and positive attitude and approach

Able to work under pressure and adaptable to change

Can demonstrate commitment to promoting the welfare of children and young people with disabilities through safeguarding

A calm, rational approach to dealing with conflict and resolution management

Special Conditions

Full drivers licence – Class 1 business insurance will be required for this role. A small administration charge may be applied by your insurer

Willing to work flexibly including evenings and weekends.